Dashboards & Reporting

HFjällman
Member

How can the open rate be 100% mobile but clicks 100% desktop?

How can 100% of those that have opened my email be 100% mobile users but those clicking 100% desktop? Can there rates really be correct?

HFjllman_0-1668783146503.png

 

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TiphaineCuisset
Community Manager
Community Manager

How can the open rate be 100% mobile but clicks 100% desktop?

Hi @HFjällman 

 

Thank you for reaching out.

 

I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this

 

Thank you!
Best

Tiphaine


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