Conversations API Beta

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EricHirsh on August 23, 2023

New feature: retrieve messages for just one Contact

Greetings everyone! Wanted to let you know about a [non-breaking] enhancement on the GET request to the conversations/v3/conversations/threads endpoint. We'd gotten some feedback that you are looking for more ways to get a sub read more

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1 upvote

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baribeau on May 29, 2023

Request: Expose more Properties in the "Update a thread" (PATCH) endpoint

As documented at https://developers.hubspot.com/docs/api/conversations/conversations , the "Update a thread" (in the conversations.write scope) endpoint is serviced by making a PATCH request to /conversations/v3/conversations/threads/{threadId}. read more

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3 upvotes

3 Replies

GSchlegel

Participant

August 24, 2023

Sure, just forwarding the legacy addresses into our main service inbox has been our first approach. Unfortunately HubSpot does not detect the old add...read more

boxed on May 27, 2023

Some initial impressions

- GET /conversations/v3/conversations/threads is always ascended sorted, which means you have to page from the first message to the last. This seems like the exact opposite of the most useful case where you want to automate some inbox handling. You read more

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0 upvote

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boxed

Participant

June 02, 2023

The inbox is a fairly natural task queue. I have an external system which would like to put things in that task queue. But there is no way to make th...read more

jmclaren on March 09, 2023

ANNOUNCEMENT: Changes to Actors and Delivery Identifiers in the Conversations API

Note the text below is a reposting of the announcement on the HubSpot Developer Changelog . The Conversations API (currently in beta) is used to read and send HubSpot conversations inbox messages. We're making 2 changes to the message recipient read more

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1 upvote

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jpsanchez on March 06, 2023

Integration conversation-API WhatsApp

Hi all, I just have an integration working with a external bot from whatsapp conversations in hubspot inbox ( native whatsapp my business in HubSpot) . All works fine, looking to impprove not sure best practiques of how to create or no read more

Reply Discussion API Conversational Marketing

0 upvote

10 Replies

jpsanchez

Contributor | Elite Partner

March 10, 2023

Thanks for reaching out! I'm definitely interested in discussing this further and sharing my perspective. Let me know what works best for...read more

RLesueur4 on September 26, 2022

Importing past chat/conversations history

Hello team, I was wondering whether the Inbox and Messages API can now be used to import past chat or conversations from other tools such as Intercom or Salesforce Service Hub ? Would this be possible throught this endpoint ? Many t read more

Reply Discussion past conversations chat history

1 upvote

4 Replies

igor3

Member

March 17, 2024

Simple use case we are using Intercom chat now for support and we want to move to Hubspot chat we don't want to lose the chat state of existing...read more