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ISupport4 on October 19, 2022

Unable to Login : Hubspot Accounts

Dear Team 1) We are able to login to our hubspot profile account. 2) Once we logged in , there is an option to choose the Portal/ Hubsport Domain. 3) We are unable to login to that hubspot domain [ please check the attached screenshot] -- ERR_ read more

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0 upvote

1 Reply

TiphaineCuisset

Community Manager

October 20, 2022 03:59

Hi @ISupport4 Thank you for reaching out! This does look strange - can you submit the form at the very end of this article with all ...read more

chribba_021 on June 28, 2022

Cant log into my portal

Hi, when logging into hubspot i come to a new portal id (newer than my og) I have a old portal and i have the id for this but i cant log into it or access it. What can i do?

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0 upvote

1 Reply

kvlschaefer

Community Manager

June 28, 2022 10:15

Hi @chribba_021 , Thanks for reaching out! I would like to refer you to this knowledge base here with details on how to log in to ...read more

TPhillipssvc on September 17, 2020

"Unusual Login" Issue

For the past few days, every time I try to Login, I get a "something unusual about the login" message, and have to enter a special code to get into the system. I have not changed computer or browser, though there was a Windows 10 update this week. I read more

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0 upvote

1 Reply

doneill

HubSpot Employee

September 18, 2020 06:29

Hey @TPhillipssvc ! Could you please try Clearing your browser cache and then attempt to log in again. The message should appear one more ti...read more

Solved

EC2020 on September 15, 2020

Disable 2FA

Hello, We would like to disable 2FA, could you please help?

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0 upvote

17 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

September 16, 2020 01:27

Hi @EC2020 , You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar...read more

ShelleyKarba on September 15, 2020

Cannot Access Hubspot- Email linked is inactive

The email address being used for my Hubspot login is no longer accessible as it is inactive. I can't log into hubspot to change it- as it gives me the following message, "we've noticed something different about this log in". Then the code gets sent read more

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0 upvote

11 Replies

PamCotton

Community Manager

September 21, 2020 14:46

Hello @kelliknight I would also recommend submit your information in the form at the end of this page here someone from our team will...read more

NikG on September 02, 2020

Verification Emails and code not received

Dear HubSpot team, I would like to report that my colleague with Polina Georgieva x) is unable to log into HubSpot. She is receiving the following message: ''We noticed something different about this login. We're just making sure it's you. We' read more

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1 upvote

14 Replies

Blue-Ent

Member

December 12, 2023 12:46

I'm experiencing the same issue with a different account. When attempting to log in, the system says it has sent a code but no code received. Checke...read more

FREEDCARE on August 12, 2020

Not able to login using google credentials. Captcha error is coming again and again when logging in

Hi, In last two days, while loggin onto Hubspot (app.hubspot.com/login) the system is showing continous captcha's and giving an error message that we can not use Google to log-in. In fact, none of the team members are able to log-in. Now, wh read more

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0 upvote

1 Reply

JessicaH

HubSpot Alumni

August 13, 2020 03:45

Hi @FREEDCARE , Thanks for reaching out. I'd recommend reaching out to your IT team to find a solution for this. Take care! Jess ...read more

Solved

UREcuador on June 19, 2020

Data lost in my count

Good day. I hereby wish to know what happened to my account. Today I tried to enter and I got out that I had not registered. I tried to enter and he told me that my account did not exist. After some attempts I managed to access but all the informati read more

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0 upvote

1 Reply

Accepted Solution

warrendavey

Top Contributor | Diamond Partner

June 19, 2020 11:58

@UREcuador - Most items that have been deleted are accessible for a period of time. I'm not sure on templates. But Contacts, Companies, Deals, and...read more

andreio on June 11, 2020

Trouble signing up for the CRM

Hi there, I am trying to setup a completely new Hubspot CRM account for the demo@order-chef.com email address, although I am not getting the confirmation email after the registration step. Does Hubspot have issues with hyphen domain names?

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0 upvote

2 Replies

andreio

Member

June 11, 2020 21:04

Hi Pam, Thank you for the quick reply! I don't have a login issue, I have a new account registration issue. Basically I cannot sign up for ...read more

EdGrundon on May 27, 2020

Cannot reactivate an inactive account

A Super Admin account user has been deactivated due to inactivity, however, I am now trying to reinstate it. The reset password option does not work. Does anyone know if this can be sorted or should I delete the user and re-add? Thank you!

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0 upvote

4 Replies

EdGrundon

Member

June 05, 2020 11:07

Hi Sharon How do I do that? Thanks

salmananit on May 17, 2020

Created new user but he is not being able to access his account: shows invalid email address.

So, I created a ccountuser account for one of my team members. He received the notification via email that he has been crated as a user. When he tries to login it says, invalid email address. He is not putting wrong email address, neither a wrong pa read more

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0 upvote

1 Reply

PamCotton

Community Manager

May 19, 2020 14:32

Hello @salmananit What is the browser the user using? If its's chrome does the same behavior happens in incognito ou in another browser? ...read more

JBCL on May 13, 2020

You don't have access to this account

Hi, Every time I try to login to my account it says this: You don't have access to this account. You're not authorized to log in to this HubSpot account. Please confirm that the Hub ID in the URL is correct. If you don't recognize the Hub I read more

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0 upvote

1 Reply