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Solved

LWacker on June 30, 2023

Conversation Inbox - Assign conversations to single user

Our Conversation Inbox is set up so that it assigns conversations to specific teams and users rather than the contact owner. We have three users, and it is randomly assigning conversations to the three users. However, we would like to assign all of read more

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1 upvote

2 Replies

Accepted Solution

Jnix284

Most Valuable Member | Elite Partner

July 01, 2023 08:22

Hi @LWacker happy to help! Every channel that you connect to your inbox allows you to choose how to assign the conversations: 1 - fro...read more

mbigger on April 30, 2023

Fatal bug re header from-field of ongoing e-mail conversations

I'm also new to HubSpot and already have found a fatal bug (not a good sign): Set up a support e-mail channel: The fatal bug is that the e-mail header from-field on outgoing replies doesn't get populated with the configured e-mail read more

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0 upvote

18 Replies

YasinDenktas

Member

February 29, 2024 09:10

Hi, I have the same problem in France. I set up everything to send e-mail through candidat@tayi.fr . My e-mail are sent properly. When someone tries...read more

JoseGarcia99 on March 08, 2023

Gmail account just connected created 100000 conversations from old emails

Hi, Im desperate. After I connected a Gmail account my shared inbox started to create more than 100000 conversations based on the old emails at email account. It only created some of them, not all the 400000 emails at the account. I closed read more

Reply Connected Email Conversations Professional Sales

0 upvote

3 Replies

DianaGomez

Community Manager

March 10, 2023 10:45

Hi @JoseGarcia99 . All conversations in the community must be actioned, that's why my colleague Kristen had to delete the screenshot you share...read more

YAydin on January 25, 2023

Customize the "from" field of a channel that is set up as a team email? Office 365

I have set up a team email like sales@company.com through Office 365. Unfortunately I can't customize the "from" field, which means, no matter who sends an email through the conversation inbox it always shows the company name. Looking at the Hu read more

Reply Connected Email Conversations

0 upvote

1 Reply

PamCotton

Community Manager

January 25, 2023 18:33

Hello, @YAydin thank you for posting in our Community! I was able to find a similar idea here with more details. You can also set up an alias acc...read more

Solved

mrtro on January 19, 2023

"from" email name - customized language

Hey, is there any way I can customize the "from" word to my own, native language? I changed account language in general settings, but when I sent test email I was still getting Name + Surname + "from" + company name.

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1 upvote

7 Replies

Accepted Solution

mrtro

Member

January 22, 2023 15:51

Afert signing out and signing in again it worked 🙂

Solved

NGrow on August 11, 2022

Meeting automatically has Google Meet link added - need to turn off

This is kind of several questions in one, but I'll start with the main one. We operate on Google Workspace, so I have my Google calendar integrated with Hubspot. When someone creates a meeting using my meeting link (just testing myself so far), it a read more

Reply Conversations Meetings Professional Workaround

0 upvote

5 Replies

Accepted Solution

NGrow

Participant

January 27, 2023 08:25

@MWeis , the solution did end up being in Google Workspace settings. Here's the help document I found on it: https://support.google.com/a/answer/98...read more

Solved

CliffordRosen on February 04, 2022

Email signature not updating

I'm trying to update my email signature and it won't update. Have tried different browsers, an incognito browser, different laptop and I'm still getting the old signature. Looks ok in the preview but just not overwriting the old one when I send an e read more

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0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

February 04, 2022 13:49

Hello @CliffordRosen , Could you share more details, please? Where exactly are you updating your signature, where are you sending the emails? ...read more

LDost on January 12, 2022

Inbox Conversation - User Viewing Indicator

Hey Guys, one of our colleagues is not able to see the viewing indicators in our Inbox. Why is that so? Best, Leonard

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0 upvote

2 Replies

LDost

Participant

January 19, 2022 06:47

Hey @PamCotton , thank you for your reply. Sadly the issue is present since the beginning (the user was created) and we were not able to resolve i...read more

citionecitione on December 21, 2020

Facebook Messenger Integration is not working

When I try to integrate the FB messenger HubSpot say that page is already connected but the conversations are not appearing anywhere, and I can't see the page on inbox. Could you please help me to fix this?

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0 upvote

11 Replies

PamCotton

Community Manager

January 06, 2021 12:11

Hello @citionecitione , Could you please inform me if you had a HubSpot account in the past and connected your Facebook there? The reason i...read more

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