Images not loading - across clients and account signatures

BBirch · ‎Jan 31, 2023

We created three new signatures today. And we're hosting the images on Google Drive. We successfully created and added the signatures to our selected clients - Spark, Apple, Outlook.

Things looked to be fine for a while, then images stoppped loading across the board. All three accounts, and on all three clients.

Please help. Thanks.

Bruce

franksteiner79 · ‎Feb 1, 2023

HI @BBirch

My first instict would be something to do with image blockers.

Do you get a pop-up/hover info when you hover over the question mark? Sometimes there is additional information as to why an image isn't loading? The images on GDrive have been made available public, or do you have some sharing restrictions on them?

Frank

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Frank Steiner

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BBirch · ‎Feb 1, 2023

Hi Frank,

The image settings are open and public. And all three accounts are working, but with intermittent “outages” where the bio pic and logo do not load. These have lasted up to one hour. Spoke to a friend of mine and he confirmed his images were not loading as well. Wondering about a broader hubspot problem.

B

BBirch · ‎Jan 31, 2023

This is an email that successfully showed pic and logo previously.

Account & Settings