What I would like to get is the information if the contact has subscribed to any of our subscription status.
What I do get is the status "SUBSCRIBED" for all subscription types -although the contact is NOT subscribed to any of thoese subscription types in the test system. What am I doing wrong here?
@TZiesing or @Jaycee_Lewis I found this thread because we're experiencing the same issue. The get subscription status gives wrong data. Any news after you had this thread 10 months ago?
One question to get us started — in your test portal, do you have GDPR enabled in Settings>Privacy & Consent?
In my own quick test, I get the same result when I have GDPR disabled.
The below section in the Subscription and Preferences knowledge base article gets into the details here of how and when a status of Subscribed is used, depending on if you enabled GDPR for a portal.
“If you don't have GDPR enabled, a contact's status for a subscription type can have one of the following two states:
Opted inornot opted out (default): a contact may be in this state if they've either subscribed to a given subscription type, or they have yet to agree whether to receive emails from your brand. This state corresponds to both the Subscribedand Not specifiedstatuses for a given subscription type.
Opted out:a contact in this state has unsubscribed from receiving emails from your brand. This state corresponds to an Unsubscribedstatus for a given subscription type. You cannotemail a contact if the status associated with the email's subscription type isUnsubscribed.”
@Jaycee_Lewis Hi Jaycee, Thanks a lot for your reply and the information. Unfortunately I get the same wrong results with the GDPR option enabled. Also the requests with an email address which is NOT in the system gives me a positive subscripton status.....