Hi there, not sure if this is the right place to post so please be gentle! My company is a certified partner running an app called Threads which is using Oauth on the hubspot api to get and post things like contacts and enagagements. It's been working fine for about 2 years, and on friday it all stopped working, after a bit of digging I discovered our IP had been banned by hubspot. We're having to change our servers to bypass this issue as it's currently losing us customers and money, but I'm surprised by this action and would like to understand in order to avoid it happening again in the future. My understanding was that the rate limit for api calls was reset daily and that worst case scenario if it was hit it would just result in calls being blocked, not a brutal IP ban! Can you please explain? Is there any way to specify our public IP and allowlist it or something? Thank you for your help.
@ThreadsHelp2018 , you should have received an email explaining the situation, but in an effort to close the loop will add some context here as well.
Some requests being sent were malformed and retried repeatedly until daily limit was hit. That combination triggered our system to consider it as suspicious behavior and blocked the IP address from making additional requests.
@ThreadsHelp2018 , you should be good to go. Don't hesitate to ask questions here in the future!
Having used and recommended Threads a number of times, I really sorry to hear about the problems you are facing. I would have thought there would be a point of contact on the ecosystem side that could help you resolve this? @jennysowyrda - can you recommend someone?
@ThreadsHelp2018 , you should have received an email explaining the situation, but in an effort to close the loop will add some context here as well.
Some requests being sent were malformed and retried repeatedly until daily limit was hit. That combination triggered our system to consider it as suspicious behavior and blocked the IP address from making additional requests.
@ThreadsHelp2018 , you should be good to go. Don't hesitate to ask questions here in the future!