APIs & Integrations

ddmeyer
Member

Discrepancy between email statistics in UI & in Events API

I have seen other posts complaining about discrepancies between different sources of email statistics and think my issue is new.

 

I have an email I've sent out via the Single Send API. When I look at the recipients list in the UI and click on people to see the summary of email events, there are two people who DO NOT have an OPEN event in the UI who DO have an OPEN event when I query the campaignId using the Email Events API.

 

Happy to share more specifics via DM if anyone on the Hubspot side is interested. For now, I'm treating the UI statistics & recipients export list as unreliable and using the API instead.

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ChehakWadhdwa
Member | Diamond Partner
Member | Diamond Partner

Discrepancy between email statistics in UI & in Events API

Hey @ddmeyer

 

Check the below link, it might be useful to you -> https://community.hubspot.com/t5/APIs-Integrations/Discrepancy-in-data-coming-from-Email-Events-API...

 

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

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