I have used the Hubspot sync to set up a Leads sync from Hubspot to D365, based on list membership. I have 3 Leads in the list in Hubspot, and none of them are pushing through into Dynamics. They all have email addresses, 2 have a Lifecycle Stage of Lead and 1 has Subscriber. Can anyone help me work out why they are not syncing? Is there an error log or similar that I can view to get some clues? Thanks in advance.
Nov 25, 20216:05 AM - edited Nov 25, 20216:10 AM
HubSpot Moderator
Hubspot Leads not syncing into Dynamics 365
SOLVE
Hi @JLilley, I've asked one of our experts to take a look at it, and this is what they found:
Our assumption is that "parentcontactid" is some kind of required field in HubSpot. Since that field isn't mapped, the creation of the contact is rendered invalid.
Nov 25, 20216:05 AM - edited Nov 25, 20216:10 AM
HubSpot Moderator
Hubspot Leads not syncing into Dynamics 365
SOLVE
Hi @JLilley, I've asked one of our experts to take a look at it, and this is what they found:
Our assumption is that "parentcontactid" is some kind of required field in HubSpot. Since that field isn't mapped, the creation of the contact is rendered invalid.