⚙ Operations Hub

JLilley
Member

Hubspot Leads not syncing into Dynamics 365

SOLVE

I have used the Hubspot sync to set up a Leads sync from Hubspot to D365, based on list membership.  I have 3 Leads in the list in Hubspot, and none of them are pushing through into Dynamics.
They all have email addresses, 2 have a Lifecycle Stage of Lead and 1 has Subscriber.
Can anyone help me work out why they are not syncing?  Is there an error log or similar that I can view to get some clues?
Thanks in advance.

1 Accepted solution
jbogaert
Solution
HubSpot Moderator
HubSpot Moderator

Hubspot Leads not syncing into Dynamics 365

SOLVE

Hi @JLilley, I've asked one of our experts to take a look at it, and this is what they found:

 

image.png

Our assumption is that "parentcontactid" is some kind of required field in HubSpot. Since that field isn't mapped, the creation of the contact is rendered invalid.

 

Hope this helps!

View solution in original post

1 Reply 1
jbogaert
Solution
HubSpot Moderator
HubSpot Moderator

Hubspot Leads not syncing into Dynamics 365

SOLVE

Hi @JLilley, I've asked one of our experts to take a look at it, and this is what they found:

 

image.png

Our assumption is that "parentcontactid" is some kind of required field in HubSpot. Since that field isn't mapped, the creation of the contact is rendered invalid.

 

Hope this helps!