Aren't we all??
For me it is really about the full journey and being their advocate throughout: Visitor > Lead > Customer > Evangelist
Can't wait to help client agencies, help their clients really put this into full-force with the power of HubSpot behind it.
Definitely interested to see what this looks like and how it works. I'm not customer service side directly, but I'm gonna be pulling in some of our customer service people to take a look and see.
Any chance this might have the inclusion of chatbot into the messages tool?
I was very excited about the release of the Service Hub features however now that we have implemented some of them I feel they are falling a little short of expections.
I have also been super frustrated with the support of these features. I have made several calls to tech support and about half of the time they are able to answer my questions. The customer success team takes too long to get back to me and I don't have anyone else that I can direct specific issues / questions to.
I did receive the on-boarding training but at the time we weren't ready to fully implement these features. Now that we have I don't have anyone to turn to expect for the articles which tend to be vague.