waiting, waiting, waiting.....

[Lionheart-Paul]

How keen are we all to see this announced, on a sale of one to 10?

[setheryb]

Definitely interested to see what this looks like and how it works. I'm not customer service side directly, but I'm gonna be pulling in some of our customer service people to take a look and see.

Any chance this might have the inclusion of chatbot into the messages tool?

[roisinkirby · Accepted solution]

Hey all! Check out this post: Ask Us Anything! HubSpot Customer Success Leaders Answer Your Service Hub Questions

[nikkiv]

I was very excited about the release of the Service Hub features however now that we have implemented some of them I feel they are falling a little short of expections. 

I have also been super frustrated with the support of these features. I have made several calls to tech support and about half of the time they are able to answer my questions. The customer success team takes too long to get back to me and I don't have anyone else that I can direct specific issues / questions to. 

I did receive the on-boarding training but at the time we weren't ready to fully implement these features. Now that we have I don't have anyone to turn to expect for the articles which tend to be vague. 

[jennysowyrda]

Hi @nikkiv,

I would encourage you to engage in the conversation with the Product and Marketing teams around the new service hub functionalities that is still going on in this thread. 

Thanks,
Jenny

[Grantslab]

absolutely cannot wait!

[joso29]

Very keen, isn't it just a so right extension of Hubspot's delivery talents and features...cant wait! 

[DAnaGuiloff]

20? 🙂

I've been holding my breath for this since they announced it around Inbound last year!!! 

[edjusten]

Coming soon to a HubSpot account near you. 

I've seen it. You'll  it

Ed Justen

[roisinkirby]

Hey @DAnaGuiloff, @Lionheart-Paul - not long to wait now!

Do both of you work in/with customer success teams? I'd love to know more!

[DAnaGuiloff]

Aren't we all??

For me it is really about the full journey and being their advocate throughout: Visitor > Lead > Customer > Evangelist

Can't wait to help client agencies, help their clients really put this into full-force with the power of HubSpot behind it.