Tips, Tricks & Best Practices

dmattauch
Contributeur de premier rang

sales vs service emails

Résolue

Hi,

 

How would i go about tracking service email response.

 

Does the property "sales email replied date" would work in a workflow from my support users?

 

Thanks

David

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1 Solution acceptée
webdew
Solution
Guide | Partenaire solutions Diamond
Guide | Partenaire solutions Diamond

sales vs service emails

Résolue

Hey @dmattauch ,

 

These emails will come under marketing emails. 


In workflows Navigate to > If/then branches > select Marketing emails > select the name of the email > there you will finid different aspects like replied,clicked, opened, etc.
https://prnt.sc/4OzlZ0_Vu-IS

https://prnt.sc/t6yxC7llypvg

 

Hope this helps!

Voir la solution dans l'envoi d'origine

1 Réponse
webdew
Solution
Guide | Partenaire solutions Diamond
Guide | Partenaire solutions Diamond

sales vs service emails

Résolue

Hey @dmattauch ,

 

These emails will come under marketing emails. 


In workflows Navigate to > If/then branches > select Marketing emails > select the name of the email > there you will finid different aspects like replied,clicked, opened, etc.
https://prnt.sc/4OzlZ0_Vu-IS

https://prnt.sc/t6yxC7llypvg

 

Hope this helps!