This is hard to troubleshoot without being able to access your portal. However, if you think the data are being displayed correctly, you could reach out to HubSpot customer support to investigate.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
This is hard to troubleshoot without being able to access your portal. However, if you think the data are being displayed correctly, you could reach out to HubSpot customer support to investigate.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Did you set Companies or Tickets as the primary source here? I'm asking because what is set as the primary source will change the data available and how it's displayed.
For the purpose of this report, it doesn't make a difference. A ticket-based report will also show ticket not assigned to a company (Company name = No value), while a company-based report will show all companies where the Ticket count is 0. Both can be excluded via the report filters for more clarity.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer