notifications to non HubSpot user

[BGeorge8]

Hi, trying to workout, how to send form notifications to non HubSpot user, is it possiple. Thank you for your help.

[Ben_M · Accepted solution]

No - They have to be in Hubspot to get form notifications via that setting. You could create a workflow to send notifications to an email address I believe.  But to be honest they don't need to be using Hubspot, you just need to add the address into your instance and create a user account and you should be able to send them notifications at that point if you prefer.

[karstenkoehler · Accepted solution]

Hi @BGeorge8,

This was once possible, but the option has been removed. The main reason for this is that it would otherwise be relatively easy to siphon information from your CRM. It's a security risk and wouldn't make sense to keep this option when in other places measures like two-factor authentication are enforced.

In other words, a recipient of form submissions must be a user. https://knowledge.hubspot.com/account-management/add-and-remove-users

The only workaround to this would require a Marketing Hub Professional subscription. In contact-based workflows, you can send internal marketing emails and specify recipients that don't have to be users. https://knowledge.hubspot.com/workflows/choose-your-workflow-actions#send-internal-marketing-emails-...

In this case, you would create your form submission notification from scratch in the marketing email editor.

Generally it's easier to just invite the contacts as users.

Best regards!

[Ben_M · Accepted solution]

No - They have to be in Hubspot to get form notifications via that setting. You could create a workflow to send notifications to an email address I believe.  But to be honest they don't need to be using Hubspot, you just need to add the address into your instance and create a user account and you should be able to send them notifications at that point if you prefer.