Tips, Tricks & Best Practices


free/starter version for call transcription and view

Hi community,

I would like to know if I use the free/starter version of Hubspot integrated with softphone tools such as Aircall or Justcall, is the call transcription available for me? 

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Community Manager
Community Manager

free/starter version for call transcription and view

Hello @tZhou6, thank you for posting in our Community!

Currently, any user who is recording calls made from HubSpot can review and coach on the call recording, but they will not have access to the additional features powered by CI, such as the transcript.

Only recordings made by users with assigned Sales Hub or Service Hub Professional or Enterprise paid seats will be automatically transcribed. Any user in a Sales Hub or Service Hub Professional or Enterprise account can access the recording and transcript for coaching if they have the appropriate Object Access permissions for the record.


More information here 




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