email folders

[GJackman]

How do I create new folders for sorting my incoming email? The given list is inadequate. There is not a "new folder" button anywhere, and the "help" button only directs me to FILE folders, not email. Thanks.

[christopher-RVO · Accepted solution]

@GJackman  

I believe creating a custom view may solve here, you can create a custom view in your Conversations Inbox by navigating to Actions (bottom left) > Create a view > Build your branches based upon which folders you need

[kvlschaefer]

Hi @GJackman,

Thanks for reaching out to the Community!

Are you referring to incoming emails in your personal inbox or the conversations inbox in HubSpot? The more information on the tool you're using and screenshots you can include, the better the community can assist with next steps.

Thank you,

Kristen

[GJackman]

Hi, I'm referring to Hubspot Conversations; where I need separate folders to sort incoming email. The *point* of a CRM is, I think, to avoid going to multiple places to interact with my email.