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解決済み
KFrost6 3月 27日, 2024
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t 続きを読む
0 いいね!
3 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 27日, 2024 07:54
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature. In the workflow settings, you...続きを読む
5551ok 3月 26日, 2024
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
0 いいね!
5 コメント
殿堂入り | Solutions Partner
3月 27日, 2024 02:30
@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox This has step by ...続きを読む
YEakman 3月 25日, 2024
I am wondering if there is a way to create a workflow when a note is created in a deal. I have read that creating a workflow from a snippet is not an option at this time (but I do think this would be AMAZING) so trying to figure out how I can create 続きを読む
0 いいね!
3 コメント
殿堂入り | Solutions Partner
3月 26日, 2024 01:00
Hi @YEakman , You're correct, this is currently not possible reliably - unless you're fine with the workflow only firing once per deal record....続きを読む
RJRao 3月 22日, 2024
Hi, I want to get users notified if they left any records blank when creating a contact or a company. How can I do that?
0 いいね!
1 コメント
殿堂入り | Solutions Partner
3月 22日, 2024 17:37
Hi @RJRao , Thi should be achieved with a contact or company based workflow. You would enroll records when the properties you'd like to be fil...続きを読む
BrendonTW 3月 20日, 2024
Hey all. I am needing help brainstorming some ways to trigger NPS surveys to go out every 90-120 days for customers. I am not really sure how to trigger this. The issue is that our customers sign up mostly in Q1, and business is quite seasonal. 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 20日, 2024 17:47
Hey @BrendonTW , thank you for posting in our Community! You can implement a rolling NPS survey distribution system to ensure a consistent...続きを読む
MK39 3月 15日, 2024
Hello, I've created an ads.txt file for google adsense but it is not being seen by adsence. I've seen other advice to redirect URL but it does not appear i have that option (possibly because i have the free version currently). Is anyone able to prov 続きを読む
0 いいね!
6 コメント
トップ投稿者
3月 18日, 2024 20:06
This article is from late 2020 but might still be applicable: https://www.plothost.com/kb/site-redirect-directadmin/ When setting up the redire...続きを読む
GWebb6 3月 15日, 2024
Hi We're trying to find a way to calculate the time that has elapsed between one date and another. I can create a time between property with a Duration format and then convert that back into hours with another calculated property. The problem 続きを読む
0 いいね!
1 コメント
コミュニティーマネージャー
3月 18日, 2024 06:10
Hi @GWebb6 , After conducting further research on this topic, I noticed that you have successfully identified a workaround in this regard: ...続きを読む
esealpha 3月 09日, 2024
I am trying to create a custom sidebar for account records, which is easy enough. However, I don't want all the integrations and other options showing for everyone. So, I decided to make a "super admins" custom sidebar. Again, it's easy enough. 続きを読む
0 いいね!
4 コメント
投稿者
3月 11日, 2024 07:59
Yes and no. I created a new team with members from other teams. B/c they are members of other teams, they are "extra" members of the new team. Conseq...続きを読む
Adriane 2月 28日, 2024
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," 続きを読む
最優秀メンバー | Diamond Partner
2月 29日, 2024 07:46
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...続きを読む
解決済み
JoshVe 2月 28日, 2024
Hey all, I am looking to create a report that shows a list of Company Ticket Volume based on a List of past 12 months Company Name. | Oct 23 | Nov 23 | Dec23 | Jar24 .... company1 > #Tickets | #Tickets | #Tickets | #Tickets company 続きを読む
0 いいね!
9 コメント
Accepted Solution
殿堂入り | Solutions Partner
2月 28日, 2024 07:10
@JoshVe did you create "Number of associated tickets" on the company object? (That's where it should go.)
WHamsiou 2月 27日, 2024
Hello, I would like to know if there is a way to track the First contact resolution rate. I work in customer service and it would be usefull to know how many tickets did we closed by responding only one time to the client. Thank you verry much in 続きを読む
0 いいね!
1 コメント
トップ投稿者 | Solutions Partner
2月 27日, 2024 10:58
Hi @WHamsiou , Yes, you should be able to do this. Create a single-object ticket report and use the filters 'Number of times contacted' is equa...続きを読む
KHird 2月 27日, 2024
Hi I need to add a new user but our lead admin has left the business?
0 いいね!
1 コメント
殿堂入り | Solutions Partner
2月 27日, 2024 07:50
Hi @KHird , Ideally, you reach out your previous super admin, ask him to log in one more time and to transfer super admin permissions to anoth...続きを読む
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