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PGladney on June 24, 2022
Can you schedule when you want Live Chat vs Chat Bot to appear? Simply put, my client wants to engage in Live Chat during business hours, and have the Chat bot working off-business hours. Can't seem to find any kind of scheduling.
0 upvote
0 Reply
JMSIMS on June 21, 2022
I have a collegue that his email notifications for Service hub worked and they stopped working out of the blue. Myself and another collegue are still getting them. We had him toggle off and on notifications as well as uncheck and check notificat read more
0 upvote
5 Replies
June 22, 2022 10:49
In this case i would suggest to consult with your email hosting provided to check allowed email list you can refer this doc - more
BQuarrell on June 14, 2022
Hi, We are a just laucnhed a B2B SaaS company and are in the process of onboarding the HubSpot Professional suite. we are looking at best ways to track all the information we would like from an onboarding and customer success perspective - we a read more
1 upvote
2 Replies
June 15, 2022 01:14
Thanks! This looks really interesting and I will look in more detail, but it doesn't quite answer the question around how people are using HubSpot to more
LFiedler on June 09, 2022
It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should hav read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 09, 2022 22:01
Hi @LFiedler , This is currently not possible but has been requested by other users already: Trigger Custom Survey through workflow more
kvonloesecke on June 09, 2022
Hey Community, How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha read more
Community Manager
June 10, 2022 06:17
Awesome, thank you for sharing @kvonloesecke ! 👍
kvonloesecke on June 02, 2022
Hey Community, Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not read more
Community Manager
June 03, 2022 02:33
Thank you for your comment @Mike_Eastwood ! I wish you a successful and exiciting June! 🙂
moniqueg on May 29, 2022
Hi, I currently have our non-hubspot form notifications set up to go to 2 email addresses however only 1 email address is receiving the notifications. I have deleted and readded the email address, turned on and off the form capture and added the read more
0 upvote
9 Replies
Accepted Solution
Key Advisor | Gold Partner
May 30, 2022 21:36
Hmm... that implies there's an email deliverability issue. I'd have a rummage in your spam folder looking for emails from "HubSpot Forms < more
Honorable on May 29, 2022
Hello: not necessarily a Service Hub question, but that is what I want to use this for... looking for some community wisdom :). I want to create "checklists" off of steps in ticket stages. Ideally, I want you to (either) complete Task A, THEN read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 29, 2022 21:41
Hi @Honorable , You can use the "Delay until event happens" > "Output from earlier action in this workflow" option for this: more
kvonloesecke on May 26, 2022
Hey Community, Did you know that customer service playbooks can improve your customer experience and create a world-class team of support agents? A customer service playbook is a document used to outline best practices and g read more
Community Manager
June 06, 2022 07:19
That's a great example, @Mike_Eastwood ! I'm glad to hear that you'll be able to replace the PDF with the playbook 🙂 Cheers, Kristen
ATench on May 20, 2022
I just got emailed a badge for liking a post. What a waste of time. The HubSpot program barely works, it's impossible to do simple things on it, and then they waste my time giving me badges. What am I, a teenager? badges are adolescent. please d read more
0 upvote
1 Reply
Community Manager
May 31, 2022 03:57
Hi @ATench , thank you for your feedback, we understand that not everybody is a fan of gamification in Communities. While we cannot more
Philysgdy on May 19, 2022
Problem We are wanting to improve the communication between the factory and the shop using tickets with workflows. Background We produce kitchens. There are many components to making and installation of a kitchen. We have a contracted manufac read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 19, 2022 21:10
Hi @Philysgdy , Have you considered using tasks for this? Tasks can be created in more
kvonloesecke on May 19, 2022
Hey Community, Did you know that Service Hub Professional recently introduced three new features : Playbooks Call transcription and Coaching Inbound calling. Building a customer service department takes time, dedicatio read more
Top Contributor | Diamond Partner
May 23, 2022 00:43
Hi ! I'm waiting for Inbound calling to be available in Europe to test it out ! 😉 I also noticed some improvements ideas for the Service more
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