Tips, Tricks & Best Practices

Filter by
  • All labels
  • Academy
  • Admin
  • Ads
  • AMA
  • Analytics Tools
  • Announcement
  • Announcement
  • best practices
  • Billing
  • Blog
  • Calendar
  • Calling
  • Campaigns
  • Chat
  • Companies
  • Connected Email
  • Contacts
  • Conversations
  • CRM
  • CTAs
  • Custom Objects
  • Dashboards
  • Deals
  • Developer
  • Documents
  • Email Deliverability
  • Enterprise
  • Feedback Surveys
  • File Manager
  • Forms
  • Free
  • GDPR
  • Getting Started
  • How-To
  • Integrations
  • Knowledge Base
  • Landing Pages
  • Lists
  • Marketing
  • Marketing Email
  • Marketplace
  • Meetings
  • Mobile App
  • Notifications
  • Playbooks
  • Professional
  • Quick Tutorial
  • Reports
  • Sales
  • SEO
  • Sequences
  • Service
  • Settings
  • Snippets
  • Social Tools
  • Starter
  • Tasks
  • Templates
  • Tickets
  • Video
  • Webinar
  • Website Pages
  • Workaround
  • Workflows
Sort by
Most Recent
  • Most Recent
  • Most Upvoted
  • All
  • Solved
  • No Replies Yet
RRunge on November 21, 2022
how can i integrate ical ?
0 upvote
1 Reply
Hall of Famer | Partner
November 21, 2022 05:46
Hi @RRunge , Could you specify what exactly you'd like to achieve? How would you like to use an ical file in HubSpot? Generally, when more
CateDuarte on November 18, 2022
Hi, We have a customer that is in the home renting space. He works with third party providers. He are looking to use Service Hub to manage communications with customers. However, they need to involve the partner in these threads. As fa read more
0 upvote
1 Reply
Community Manager
November 22, 2022 01:51
Hi @CateDuarte Thank you for reaching out. I want to tag some of our top contributors here! - @Chriso-mwx @LMeert more
Juile_Edwards on November 14, 2022
Hey there - Service leader new to HubSpot here. I see there is a way to have Hubspot numbers where you can call clients through Hubspot and forward calls to your personal cell. What happens if a client texts the Hubspot number? I'd ideally like my read more
0 upvote
2 Replies
Accepted Solution
Recognized Expert | Elite Partner
November 15, 2022 05:34
@Juile_Edwards I've seen this JustCall integration as a pretty well-reviewed integration. It looks like calls and texts can come from the same more
LMannak on November 10, 2022
Hi all! We have recently moved our support to the Service Hub, using the Aircall integration. We currently have it set up, so that any inbound calls (connected or missed) are creating a New ticket. However, customers often call multiple times ab read more
0 upvote
1 Reply
Hall of Famer | Partner
November 10, 2022 07:18
Hi @LMannak , HubSpot doesn't have any out-of-the-box functionalities for this. It would either have to be custom code or a third-party more
CPersson on November 09, 2022
I want the chat bot to redirect a visitor to a form on my landing page when they choose a certain quick reply. Is it possible to set up such an action?
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
November 09, 2022 03:41
Hi @CPersson , As far as I know it's not possible to automatically redirect a visitor to a page – but you could simply set up the bot to more
LINCScott on November 07, 2022
I've been setting up customer surveys for our services team. At the beginning of the process, it forces a choice: share by link and share by email. The link is a great way to get a customer to complete the survey when included on the agenda. read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
November 09, 2022 06:59
Hi @LINCScott , If by form submission you mean additional fields on a survey, then yes, a report can pull in this information. Best more
CBroholm on October 30, 2022
Hi Would it be possible to post product updates through the chatbot?Assuming the chatbot is installed in our product. Example: We just launcehed some new amazing functionality. When a user logs in to our backoffice and enters a certain page, we read more
0 upvote
6 Replies
Accepted Solution
Recognized Expert | Partner
October 31, 2022 10:27
@CBroholm you're welcome, happy to help. You might try posting it as an idea here so the HubSpot Product Team has access. If you'll share more
deegeetee on October 25, 2022
Wondering if there is a way to get rid of workflow tasks for the Tasks View, leaving only the tasks that I manually enter. The reason is that I work on many tickets in many pipelines, and those tickets stay open for awhile. And if you are the owner read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 25, 2022 21:17
Hi @deegeetee , There currently isn't any way to filter tasks by the tool / user they were created by. However, you could leverage any of the more
GC5 on October 20, 2022
Hi, How can i customize css style for my chat integrated with Javascript? I need to change the style of my chat widget: • Change button icon color that open the chat window, or i need to remove shadow on it, or add custom icon for button; read more
0 upvote
5 Replies
Accepted Solution
Guide | Platinum Partner
October 21, 2022 01:47
Hi @GC5 , I'll link you to another solution I provided for moving the chat window on the screen . You can't customise what's inside an more
FMola on October 17, 2022
Hi, I'm getting this error by using onclick="window.hubspot.messages.EXPERIMENTAL_API.requestWidgetOpen();
0 upvote
4 Replies
Accepted Solution
HubSpot Moderator
October 18, 2022 03:19
Hi @FMola I believe the EXPERIMENTAL_API is deprecated so you can just use in your onclick instead. more
Kirekchiev on October 14, 2022
Hello Hubspoters, I want need advice about automating emails in workflow. So I need to make two automations: 1) Ticket is on status Waiting on customer -> after 72hrs it sends them reminder email -> after another 72 hrs it puts the ticke read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
October 14, 2022 22:10
Hi @Kirekchiev , Thanks for sharing so much detail! Regarding your first workflow: It looks like this workflow contains both the ' more
Dhananjay-Tal on October 14, 2022
All, We already have chatbot on our website for marketing (lead capture). We also want to start live chat support for our customer success operations, I am interested in anyone who has done in past and can provide examples / guidance. Dhanan read more
0 upvote
2 Replies
Accepted Solution
Guide | Elite Partner
October 17, 2022 02:26
Hi @Dhananjay-Tal You can use HubSpot to show the chat bot or live chat on different pages or to different lists. This will allow you to more
Showing results for 
Search instead for 
Did you mean: 

Looking to start a conversation or ask a question?

Create a post

Sign up for the Community Newsletter

Receive Community updates and events in your inbox every Monday morning.