I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature.
In the workflow settings, you...read more
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox
This has step by ...read more
I am wondering if there is a way to create a workflow when a note is created in a deal. I have read that creating a workflow from a snippet is not an option at this time (but I do think this would be AMAZING) so trying to figure out how I can create read more
Hi @YEakman ,
You're correct, this is currently not possible reliably - unless you're fine with the workflow only firing once per deal record....read more
Hi @RJRao ,
Thi should be achieved with a contact or company based workflow. You would enroll records when the properties you'd like to be fil...read more
Hey all. I am needing help brainstorming some ways to trigger NPS surveys to go out every 90-120 days for customers. I am not really sure how to trigger this. The issue is that our customers sign up mostly in Q1, and business is quite seasonal. read more
Hello, I've created an ads.txt file for google adsense but it is not being seen by adsence. I've seen other advice to redirect URL but it does not appear i have that option (possibly because i have the free version currently). Is anyone able to prov read more
This article is from late 2020 but might still be applicable: https://www.plothost.com/kb/site-redirect-directadmin/ When setting up the redire...read more
Hi We're trying to find a way to calculate the time that has elapsed between one date and another. I can create a time between property with a Duration format and then convert that back into hours with another calculated property. The problem read more
Hi @GWebb6 ,
After conducting further research on this topic, I noticed that you have successfully identified a workaround in this regard: ...read more
I am trying to create a custom sidebar for account records, which is easy enough. However, I don't want all the integrations and other options showing for everyone. So, I decided to make a "super admins" custom sidebar. Again, it's easy enough. read more
Yes and no. I created a new team with members from other teams. B/c they are members of other teams, they are "extra" members of the new team. Conseq...read more
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries.
However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...read more
Hey all, I am looking to create a report that shows a list of Company Ticket Volume based on a List of past 12 months Company Name. | Oct 23 | Nov 23 | Dec23 | Jar24 .... company1 > #Tickets | #Tickets | #Tickets | #Tickets company read more
Hello, I would like to know if there is a way to track the First contact resolution rate. I work in customer service and it would be usefull to know how many tickets did we closed by responding only one time to the client. Thank you verry much in read more
Hi @WHamsiou , Yes, you should be able to do this. Create a single-object ticket report and use the filters 'Number of times contacted' is equa...read more
Hi @KHird ,
Ideally, you reach out your previous super admin, ask him to log in one more time and to transfer super admin permissions to anoth...read more