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tcultech on August 02, 2022
Hello! We are currently setting up Hubspot Service Hub (Pro) for public-facing support for our members, but I, as IT Director, need a good ticketing system to manage helpdesk requests from staff for new equipment requests, troubleshooting broken read more
0 upvote
1 Reply
Key Advisor
August 03, 2022 02:00
Hey @tcultech ! Since you're on Service Pro I would recommend just setting up a second pipeline for your tickets to break out Internal vs External ...read more
Solved
mbinmasoud on August 02, 2022
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
1 upvote
3 Replies
Accepted Solution
Recognized Expert | Elite Partner
August 03, 2022 08:06
Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have ...read more
alunardi on August 01, 2022
Hello, We created a report that compares the average time to resolve a ticket using the "compare by" field in custom report builder. In this case, when the value decreases it means that the indicator has improved, but in the tool the cursor read more
0 upvote
4 Replies
Participant
August 03, 2022 06:29
Thank you for the recomendation. I posted the ideia here: https://community.hubspot.com/t5/HubSpot-Ideas/Reverse-signal-on-Compare-By-reports/idi-p/...read more
HPfeilmaier on July 11, 2022
Hi there, We are a MSP in the IT space and have been using HubSpot on a Pro subscription for the last 4 months. Our leadership team has started exploring the Totango platform, but it appears that there is some overlap with HubSpot. We are wonderin read more
0 upvote
1 Reply
Community Manager
July 12, 2022 12:25
Hi @HPfeilmaier , Thanks for reaching out! I don't have personal experience with Totango, however, taking a look through comparison gui...read more
Solved
YuliaD on July 07, 2022
Hi! I'm trying to set a workflow for counting Tickets associated to a Company. We want to set a workflow so it would create a new Customer Success Ticket for each Company that had more than 3 new Support Tickets Last 7 days. I tried to create read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
July 07, 2022 06:36
Hi @YuliaD , I may have a solution for you here. First, you would create a ticket checkbox field that lets us identify tickets created in th...read more
TVento on July 05, 2022
Hi, Many of our customers use a bot to answer emails automatically. Our pipeline adjusts the ticket status when a customer answers even if it is an automated reply. There are bots that keep re-opening tickets as our pipeline sends a customer satisfa read more
0 upvote
3 Replies
HubSpot Moderator
July 07, 2022 07:52
There will not be a risk of this, so long as you mark the conversation as spam and not the sender by pressing "Block sender" 🙂
SThoomes-Wild on July 01, 2022
Hi all, We are just starting using Hubspot as CRM and we are already using Qualtrics, I would like to connect with people who have experience with using the two systems together to hear about the good features and the features that are more difficu read more
0 upvote
1 Reply
Community Manager
July 01, 2022 06:36
Hi @SThoomes-Wild , Thank you for reaching out to the Community! I wanted to tag a couple of other users and experts who might have experie...read more
PGladney on June 24, 2022
Can you schedule when you want Live Chat vs Chat Bot to appear? Simply put, my client wants to engage in Live Chat during business hours, and have the Chat bot working off-business hours. Can't seem to find any kind of scheduling.
0 upvote
1 Reply
Community Manager
June 27, 2022 05:43
Hi @PGladney , Thanks for reaching out! I wanted to share this resource with you on building chatbots . For this type of chat fl...read more
JMSIMS on June 21, 2022
I have a collegue that his email notifications for Service hub worked and they stopped working out of the blue. Myself and another collegue are still getting them. We had him toggle off and on notifications as well as uncheck and check notificat read more
0 upvote
5 Replies
Top Contributor
June 22, 2022 10:49
In this case i would suggest to consult with your email hosting provided to check allowed email list you can refer this doc - https://knowledge.hubs...read more
BQuarrell on June 14, 2022
Hi, We are a just laucnhed a B2B SaaS company and are in the process of onboarding the HubSpot Professional suite. we are looking at best ways to track all the information we would like from an onboarding and customer success perspective - we a read more
2 upvotes
3 Replies
Participant | Partner
July 12, 2022 09:28
Hey - congrats on the growth so far! This is a great question and one that we hear all the time at Arrows. While HubSpot might not be positioned as a...read more
Solved
LFiedler on June 09, 2022
It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should hav read more
1 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
June 09, 2022 22:01
Hi @LFiedler , This is currently not possible but has been requested by other users already: Trigger Custom Survey through workflow I...read more
kvonloesecke on June 09, 2022
Hey Community, How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha read more
Community Manager
June 10, 2022 06:17
Awesome, thank you for sharing @kvonloesecke ! 👍
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