Hi, I am somwhat new to Hubspot and have a question. Is there a way we can turn of the AI chat from transferring the conversation to a human? My intention is to have a fully automated AI chat bot as my company doesn't have any resources nor wan read more
Hi @JYaacoub
You can stop HubSpot’s AI chatbot from transferring conversations to a human agent, but you will have to use a custom bot for ...read more
Hi, I would like help understanding the limits of what view-only users can do. In particular, can such users: add emails to contact records using the appropriate outbound address in cc when emailing an existing content? add contacts via the ap read more
Hi @VImgbian
Welcome to the HubSpot Community. We're all glad to have you here and look forward to interacting with you often on topics tha...read more
Hi, Can you unbounce my contact email centrometal@t-com.me My CEO uses this mail an I have a lot communication with him through email. Thanks in advance, Anes
Thanks for confirming @AAgovic ! I recommend contacting the HubSpot support directly so that can unbounce it for you or help you on the right d...read more
Hi all, I’m currently working on setting up SLAs in HubSpot and wondering if there’s a way to configure them beyond the default options: Time to First Reply, Time to Next Reply, and Time to Close. In our case, our ticket pipeline includes nearly read more
Hey @level-ground 👋 Thanks for your question! I think you're spot on about the current options and limitations — Set SLA goals in help desk ...read more
Hello! I have an issue where, before the bot assigns the chat to a team member, it addresses the chatter by the first name they provided, using the First Name token. No matter what I do, there is an extra space between the First Name and the excla read more
Two things: there's an extra space in the template that's still there, or someone's entering in a space after their name. Can you share a link to the...read more
So we are running into an issue where a group of people is targeting our Hubspot booking pages, and blowing up the calendars they are connected to, with meetings to fake accounts. Does anyone know if there is a way to secure the booking pages a lit read more
Hi @RHaley ,
Have you considered using a Web Application Firewall (WAF) or a service like Cloudflare? These tools sit in front of your website...read more
Hi! Can we bulk unfollow contacts or records to stop note logged notifications from HubSpot? Currently I'm getting irrelevant notifications as they pertain to accounts that are no longer mine. thank you!
@JLow16 this depends on your notification settings, but yes, is possible 🙂 https://knowledge.hubspot.com/user-management/how-to-set-up-user-not...read more
Was trying to create a property using the "year" function so as to get the current year only output. No matter what I try it ends up putting the entire date and doesn't actually give the correct Output.
Hi HubSpot team, I am willing to get my blog link inserted in one of your published articles. Plz lemme know how I can get it done? Plus, do you guys accept guest posts?
Hi All I was hoping to create a simple Hypercare dashboard with all of the relevant reports on for our new clients currently in the onboarding stage, but I can't seem to design a dashboard or report that can filter by "company" or customer. read more
Hi @LC79 ,
You should be able to add dashboard filters for customer status like explained here: https://knowledge.hubspot.com/dashboards/use-...read more
Looking for tips, best practices, etc. when setting up a Service Hub in an international environment with customer service in multiple countries, operations and users in multiple time zones etc. What to consider? I can't find anything written so I'm read more
Hey, @ParHeed 👋 Thanks for your question. Sometimes, to help our community members help you, we need to break it down into smaller chunks. I h...read more