Hi, just checking if anyone has found a workaround to manually complete a customer feedback survey on behalf of a customer? When customers don’t complete the survey themselves, we often follow up by phone and get a much better response rate. I’d lik read more

Hi my customer needs to ask the Company Name in Ticket Forms, but if the Company already exists, every time someone sends a new form and writes the Company Name in a different way, it changes the company record property. Is there a way to avoi read more

Hello! I'm looking for thoughts and insight on best practices with the Customer Success workspace. The main challenge I have is that my organization does not have one renewal date property. We have several products that could all have different read more

It would be super helpful if the queries and responses from the customer agent were logged somewhere so I could see them as a whole. I run monthly reports on it and have to copy and past from each conversation. Very tedious.

Hello! Just recently transferred my company's HubSpot (more specifically customer service) from Outlook. It's a very big learning lesson. I just wanted to know if there's any tips or tricks to using this to its fullest potential! As of now I have read more

Hello! I am hoping for your thoughts here. We are considering moving our support teams to the Help Desk view. We are currently using conversations inbox to route support chats, support emails and voice mail messages. And then we are going to read more

Hi team, we are looking for an easy way to email a group of contacts when you are in the company view. For example, if I want to just send a quick email to 5 contacts on the company page, you can't seem to do this. You have to add them each in by se read more

Help! I am usually able to get a preview of my blog posts in my emails, but can't figure out how to get it to work today for the life of me. The yellow is from my search, please ignore. This is usually what I am able to see when I copy and paste read more

Hello, The Hubspot Sales Add-in for Outlook for Mac is broken. I can no longer track emails. Using Version 16.101.2. Please fix this. Thank you.

Recently the option to resend the registration email and/or reset password email was removed from an individual contact’s record. For example see below screenshot: Previously an orange box appeared in the top right corner of a contact’s rec read more

I have received an email from Hubspot saying that if I don't log in by Oct 3, my account and its data will be deleted. I immediately logged in (09-26) and found out that all my data, most importantly, all the leads that I worked so hard to colle read more

Hi everyone, I’m a Doctor of Nursing Practice (DNP) student working on my dissertation/project, and I’d love to get some DNP project help from this community — especially around how to integrate HubSpot tools into healthcare/nursing practice. read more