Hello Is there's a way to clear the property that store the clicked CTA? Ive Support tickets that send mail with 2 CTA for select the severity. It works fine. The problem is that if a new ticket is open hubspot store the previous CTA answer and up read more
Hi @DAndrione ,
What I've drafted above would work like you described. There would be one workflow for the SEV1 CTA click, another for the SEV...read more
Hi everyone, I'm having some issues with my HubSpot emails, particularly with LinkedIn Job Listings. Despite receiving responses in my Mac mail and Outlook, I am not seeing these emails in my HubSpot Inbox. It's frustrating, especially when you' read more
I'm a roofing contractor in Spokane roofing , Washington, and I'm trying to use HubSpot to generate more leads. I've been using HubSpot for about six months now, but I'm not sure if I'm using it to its full potential. Does anyone have any tips on read more
Hi @DMARKETING1 ,
While the tools are there to help you the lead generation will come from strategy and implementation. At a high level, I wou...read more
Hi all Agin new in HS and I could not find an answer in the community forum. In some cases, customers are sending an email to our support address. 1. I want to set an automatic ticket creation out of that, How 2. Will HS recognize the customer read more
New to HS, have a customer portal running but something is bothering me. When a customer gets into his ticket he can see only the last interaction. I would like to see the entire communication, but I can't find a way to set it up. Anyone can hel read more
@OAlterescu agree that there should be full visibility, I recommend adding the idea here for the product managers to consider.
With Custome...read more
We're into the 2nd month of using Hubspot service and the inbox for managing support. It's going ok, but one of the challenges seems to be managing the volume of responses alongside new queries and when to chase things up (we're managing the ticket read more
@LCunningham1 - OK, what about if you layer the 'Last message received' filter to include 'Last message from visitor' is equal to 'True'..?! Faili...read more
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more
When our service team creates an issue in Jira I want to automatically create a ticket in HS associated with that specific company. The objective is to let the sales team who work only in HS, not in Jira, see any ongoing issues with their customer s read more
@magnusolo here's a step by step guide on how you can set it up: https://www.relay.app/how-to/create-a-ticket-in-hubspot-from-a-jira-issue lmk if...read more
Hi! We are using Intercom inbox for support emails (Using Hello@domain.com ), and would like to add them to Hubspot of course. Can I setup a automatic BCC or in any other way doing this?
Hey @RobertAreno according to the intercom forums it's not currently possible to add a custom bcc to outgoing emails in intercom. So it wouldn't ...read more
Hello, First off, I want to apologize as I did not know where to put this post. Feel free to move it if this isn't the right spot. I want to see if my emails are getting opened by recipients. I see the activity rate only works when someone read more
Hey @EEustace there's currently no email tracking built into the conversations inbox. So these emails do not track open rates. There's currently a...read more
Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more