JavaScript must be installed and enabled to use these boards. Your browser appears to have JavaScript disabled or does not support JavaScript. Please refer to your browser's help file to determine how to enable JavaScript.

Tips, Tricks & Best Practices

Search Tips, Tricks & Best Practices for solutions or ask a question

DAndrione on September 21, 2023

Clear the CTA info

Hello Is there's a way to clear the property that store the clicked CTA? Ive Support tickets that send mail with 2 CTA for select the severity. It works fine. The problem is that if a new ticket is open hubspot store the previous CTA answer and up read more

Reply Professional

0 upvote

10 Replies

karstenkoehler

Hall of Famer | Partner

September 23, 2023 07:59

Hi @DAndrione , What I've drafted above would work like you described. There would be one workflow for the SEV1 CTA click, another for the SEV...read more

Parvind on September 20, 2023

LinkedIn 'job-listings@linkedin.com' won't appear in the HubSpot inbox

Hi everyone, I'm having some issues with my HubSpot emails, particularly with LinkedIn Job Listings. Despite receiving responses in my Mac mail and Outlook, I am not seeing these emails in my HubSpot Inbox. It's frustrating, especially when you' read more

Reply Professional

0 upvote

1 Reply

karstenkoehler

Hall of Famer | Partner

September 21, 2023 00:20

Hi @Parvind , It sounds like the emails may land in the spam folder. HubSpot marks some emails as spam by default: I'd assume ...read more

DMARKETING1 on September 20, 2023

How to use HubSpot to generate leads for your roofing company in Spokane

I'm a roofing contractor in Spokane roofing , Washington, and I'm trying to use HubSpot to generate more leads. I've been using HubSpot for about six months now, but I'm not sure if I'm using it to its full potential. Does anyone have any tips on read more

Reply Free Starter

0 upvote

1 Reply

Josh

Recognized Expert | Platinum Partner

September 20, 2023 08:21

Hi @DMARKETING1 , While the tools are there to help you the lead generation will come from strategy and implementation. At a high level, I wou...read more

OAlterescu on September 19, 2023

HS created ticket Vs Customer portal ticket

Hi all Agin new in HS and I could not find an answer in the community forum. In some cases, customers are sending an email to our support address. 1. I want to set an automatic ticket creation out of that, How 2. Will HS recognize the customer read more

Reply Enterprise

1 upvote

1 Reply

Shadab_Khan

Contributor | Elite Partner

September 19, 2023 03:28

Good Questions Here: Here's a super quick Loom for full context and visual explainer Query #1 Navigate to settings ➡️ Click on ...read more

OAlterescu on September 18, 2023

Customer portal question

New to HS, have a customer portal running but something is bothering me. When a customer gets into his ticket he can see only the last interaction. I would like to see the entire communication, but I can't find a way to set it up. Anyone can hel read more

Reply Enterprise

0 upvote

4 Replies

Jnix284

Thought Leader | Diamond Partner

September 19, 2023 14:21

@OAlterescu agree that there should be full visibility, I recommend adding the idea here for the product managers to consider. With Custome...read more

Solved

LCunningham1 on September 13, 2023

Managing Support in the Inbox

We're into the 2nd month of using Hubspot service and the inbox for managing support. It's going ok, but one of the challenges seems to be managing the volume of responses alongside new queries and when to chase things up (we're managing the ticket read more

Reply Professional

0 upvote

6 Replies

Accepted Solution

HFisher7

Top Contributor | Elite Partner

September 14, 2023 05:41

@LCunningham1 - OK, what about if you layer the 'Last message received' filter to include 'Last message from visitor' is equal to 'True'..?! Faili...read more

SSayed on September 08, 2023

Question about 'Blackout Hours' & Scheduled Automated Emails

Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more

Reply Analytics Tools Calendar Dashboards Email Deliverability Enterprise Free Professional Reports Service Settings Starter Tickets Workflows

0 upvote

1 Reply

MiaSrebrnjak

Community Manager

September 11, 2023 06:34

Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer communicat...read more

magnusolo on September 07, 2023

Create a ticket in Hubspot from a Jira issue

When our service team creates an issue in Jira I want to automatically create a ticket in HS associated with that specific company. The objective is to let the sales team who work only in HS, not in Jira, see any ongoing issues with their customer s read more

Reply Professional

1 upvote

4 Replies

jebank

Participant

September 08, 2023 12:50

@magnusolo here's a step by step guide on how you can set it up: https://www.relay.app/how-to/create-a-ticket-in-hubspot-from-a-jira-issue lmk if...read more

RobertAreno on September 07, 2023

Email from Intercom Inbox to Hubspot

Hi! We are using Intercom inbox for support emails (Using Hello@domain.com ), and would like to add them to Hubspot of course. Can I setup a automatic BCC or in any other way doing this?

Reply Email

0 upvote

1 Reply

TomM2

Key Advisor | Partner

September 07, 2023 09:40

Hey @RobertAreno according to the intercom forums it's not currently possible to add a custom bcc to outgoing emails in intercom. So it wouldn't ...read more

Solved

EEustace on September 02, 2023

I sent emails through conversations. How do I tell if they have been opened by recipient?

Hello, First off, I want to apologize as I did not know where to put this post. Feel free to move it if this isn't the right spot. I want to see if my emails are getting opened by recipients. I see the activity rate only works when someone read more

Reply Free

0 upvote

2 Replies

Accepted Solution

TomM2

Key Advisor | Partner

September 04, 2023 03:14

Hey @EEustace there's currently no email tracking built into the conversations inbox. So these emails do not track open rates. There's currently a...read more

Solved

RMiller00 on August 27, 2023

Delete Chatbox option from my website

I do not want the hubspot chatbot option on my website at all, however I cannot seem to disable it. Can anyone out there help me? Thanks

Reply Starter

0 upvote

3 Replies

Accepted Solution

RMiller00

Member

August 27, 2023 20:19

Thank you Karsten - it worked.

Solved

Rajoka on August 27, 2023

Multiple chatflows into one inbox

Hi, Can we use multial chatflows from different domains with one inbox ? For example we have multipal websites e.g abc.uk , xyx.uk and def.com , Can we manage chatlfows from all these in one inbox ? Can we simple add same chat trackng code on all read more

Reply Chat

0 upvote

5 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

August 30, 2023 11:49

Happy to assist @Rajoka ! If my replies helped you, you can help me by scrolling up and accepting my replies as solutions. I'd appreciate it!