Hi all, I’m currently working on setting up SLAs in HubSpot and wondering if there’s a way to configure them beyond the default options: Time to First Reply, Time to Next Reply, and Time to Close. In our case, our ticket pipeline includes nearly read more

Hello! I have an issue where, before the bot assigns the chat to a team member, it addresses the chatter by the first name they provided, using the First Name token. No matter what I do, there is an extra space between the First Name and the excla read more

So we are running into an issue where a group of people is targeting our Hubspot booking pages, and blowing up the calendars they are connected to, with meetings to fake accounts. Does anyone know if there is a way to secure the booking pages a lit read more

Hi! Can we bulk unfollow contacts or records to stop note logged notifications from HubSpot? Currently I'm getting irrelevant notifications as they pertain to accounts that are no longer mine. thank you!

Was trying to create a property using the "year" function so as to get the current year only output. No matter what I try it ends up putting the entire date and doesn't actually give the correct Output.

Hi HubSpot team, I am willing to get my blog link inserted in one of your published articles. Plz lemme know how I can get it done? Plus, do you guys accept guest posts?

Hi All I was hoping to create a simple Hypercare dashboard with all of the relevant reports on for our new clients currently in the onboarding stage, but I can't seem to design a dashboard or report that can filter by "company" or customer. read more

Looking for tips, best practices, etc. when setting up a Service Hub in an international environment with customer service in multiple countries, operations and users in multiple time zones etc. What to consider? I can't find anything written so I'm read more

I just created an agent but I want to delete it - is that possible?

I set up my chat bot to where it's only supposed to pop up when prompted but it continually displays when it isn't supposed to. Tried reaching out to support but got an automated email back with outdated instructions on what to verify. Looking to se read more

I travel a lot, and where possible try to take an ipad with keyboard rather than a more cumbersome laptop. However there is no way to access HubSpot in full on a tablet, the force desktop is always overriden and you get some poor hybrid of the app read more

Is there a way to set up automation to send an email to multiple users within an account? For example, I'd like to send an email to 100 accounts, and on that email, I would like to have users with the assigned role of "Decision Maker," "Primary Con read more