Hello HubSpot community, We are currently implementing a sync between our own external system and HubSpot. Our goal is to stay as close as possible to HubSpot’s standard object model while accommodating some relational complexity from our external read more
I am looking for a solution to gather INTERNAL post event feedback. I am hoping to use either a feedback survey or a form, I am open to either. Our project managers are assigned to custom objects. What I am hoping to achieve is an option to trigger/ read more
Hi @MTorres00 , Thank you for reaching out to the Community! I'd like to invite some community members who are subject matter experts to join ...read more
Hello community, we are currently rethinking our service structure and processes with HubSpot. Therefore we thought about using the HubSpot inbox and create automatically tickets, when we receive new mails on our info@ adress. We thought we read more
Hi @BFlory ,
In HubSpot, when you reply from a shared inbox (like info@), emails will always be sent from that address by default. Unfortunatel...read more
Hello, Is it possible to provide the Customer Agent with custom instructions (similar to what I would do with a custom GPT)? Right now, the agent thinks for a while and comes back with a long and verbose answer (almost like performing deep r read more
Hi @chris305 ,
At the moment, it’s not possible to give the HubSpot Customer Agent custom instructions to control its tone, response style, or ...read more
Hi I can not get the Livechat to show up on our wordpress site... Plugin is installed, chatflow done.... Tried all - Added tracking code manually (but it schould not be nessesary), deleted cache etc....But no Livechat We use Flatsome theme A read more
Hi @ckaastrup ,
Could you please confirm that you went through all of these troubleshooting steps? https://knowledge.hubspot.com/chatflows/...read more
Hello, I am curious on how other people have built out their health scores according to "meetings". If we have a customer that attends a meeting with their success manager, it gives them a point in the health score. If they cancel the meeting (or i read more
Hi @LNitti ,
HubSpot doesn’t automatically update meeting outcomes when a customer cancels, so if you’re using meetings as part of your health ...read more
Is there a way to assign the customer agent to only appear on a specific website page? I have a client who wants to use the Customer Agent internally and wants it to live on a landing page that only internal sales reps have access to.
Hi @SaraGilstrap ,
Yes, you can assign the HubSpot Customer Agent (chat widget) to appear only on a specific page using targeting rules.
Here...read more
Hi @DBergeron ,
This is highly dependent if your environment. Have you cleared cache and cookies, then checked your browser settings regarding...read more
Hi, I am somwhat new to Hubspot and have a question. Is there a way we can turn of the AI chat from transferring the conversation to a human? My intention is to have a fully automated AI chat bot as my company doesn't have any resources nor wan read more
Hi @JYaacoub
You can stop HubSpot’s AI chatbot from transferring conversations to a human agent, but you will have to use a custom bot for ...read more
Hi, I would like help understanding the limits of what view-only users can do. In particular, can such users: add emails to contact records using the appropriate outbound address in cc when emailing an existing content? add contacts via the ap read more
Hi, Can you unbounce my contact email centrometal@t-com.me My CEO uses this mail an I have a lot communication with him through email. Thanks in advance, Anes
Thanks for confirming @AAgovic ! I recommend contacting the HubSpot support directly so that can unbounce it for you or help you on the right d...read more
Hi all, I’m currently working on setting up SLAs in HubSpot and wondering if there’s a way to configure them beyond the default options: Time to First Reply, Time to Next Reply, and Time to Close. In our case, our ticket pipeline includes nearly read more
Hey @level-ground 👋 Thanks for your question! I think you're spot on about the current options and limitations — Set SLA goals in help desk ...read more