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NKudenikov on September 29, 2023
Hello. I see that in Contacts there is a filter for Unsubscribed from all email. How can this filter be applied in Workflows?
0 upvote
2 Replies
Top Contributor | Partner
September 29, 2023 13:04
Hey @NKudenikov In workflows under contact properties Search Unsubscribed and you will get the desired filter this...read more
HVirciglio on September 29, 2023
I am stuck - can anyone assist? I would like to create an alert to email my colleague only when the value of an existing deal changes. I have tried a few variations to the criteria in the workflow but Hubspot is sending an alert when a new deal read more
0 upvote
1 Reply
Key Advisor | Partner
September 29, 2023 11:25
Hey @HVirciglio for property updates, you can do "property value is known". Then set re-enrollment on that property being known. This will always e...read more
DAndrione on September 21, 2023
Hello Is there's a way to clear the property that store the clicked CTA? Ive Support tickets that send mail with 2 CTA for select the severity. It works fine. The problem is that if a new ticket is open hubspot store the previous CTA answer and up read more
0 upvote
10 Replies
Hall of Famer | Partner
September 23, 2023 07:59
Hi @DAndrione , What I've drafted above would work like you described. There would be one workflow for the SEV1 CTA click, another for the SEV...read more
Parvind on September 20, 2023
Hi everyone, I'm having some issues with my HubSpot emails, particularly with LinkedIn Job Listings. Despite receiving responses in my Mac mail and Outlook, I am not seeing these emails in my HubSpot Inbox. It's frustrating, especially when you' read more
0 upvote
1 Reply
Hall of Famer | Partner
September 21, 2023 00:20
Hi @Parvind , It sounds like the emails may land in the spam folder. HubSpot marks some emails as spam by default: I'd assume ...read more
DMARKETING1 on September 20, 2023
I'm a roofing contractor in Spokane roofing , Washington, and I'm trying to use HubSpot to generate more leads. I've been using HubSpot for about six months now, but I'm not sure if I'm using it to its full potential. Does anyone have any tips on read more
0 upvote
1 Reply
Recognized Expert | Platinum Partner
September 20, 2023 08:21
Hi @DMARKETING1 , While the tools are there to help you the lead generation will come from strategy and implementation. At a high level, I wou...read more
Solved
OAlterescu on September 19, 2023
Hi all Agin new in HS and I could not find an answer in the community forum. In some cases, customers are sending an email to our support address. 1. I want to set an automatic ticket creation out of that, How 2. Will HS recognize the customer read more
1 upvote
1 Reply
Accepted Solution
Top Contributor | Elite Partner
September 19, 2023 03:28
Good Questions Here: Here's a super quick Loom for full context and visual explainer Query #1 Navigate to settings ➡️ Click on ...read more
OAlterescu on September 18, 2023
New to HS, have a customer portal running but something is bothering me. When a customer gets into his ticket he can see only the last interaction. I would like to see the entire communication, but I can't find a way to set it up. Anyone can hel read more
0 upvote
4 Replies
Thought Leader | Diamond Partner
September 19, 2023 14:21
@OAlterescu agree that there should be full visibility, I recommend adding the idea here for the product managers to consider. With Custome...read more
Solved
LCunningham1 on September 13, 2023
We're into the 2nd month of using Hubspot service and the inbox for managing support. It's going ok, but one of the challenges seems to be managing the volume of responses alongside new queries and when to chase things up (we're managing the ticket read more
0 upvote
6 Replies
Accepted Solution
Top Contributor | Elite Partner
September 14, 2023 05:41
@LCunningham1 - OK, what about if you layer the 'Last message received' filter to include 'Last message from visitor' is equal to 'True'..?! Faili...read more
SSayed on September 08, 2023
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more
Community Manager
September 11, 2023 06:34
Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer communicat...read more
magnusolo on September 07, 2023
When our service team creates an issue in Jira I want to automatically create a ticket in HS associated with that specific company. The objective is to let the sales team who work only in HS, not in Jira, see any ongoing issues with their customer s read more
1 upvote
4 Replies
Participant
September 08, 2023 12:50
@magnusolo here's a step by step guide on how you can set it up: https://www.relay.app/how-to/create-a-ticket-in-hubspot-from-a-jira-issue lmk if...read more
RobertAreno on September 07, 2023
Hi! We are using Intercom inbox for support emails (Using Hello@domain.com ), and would like to add them to Hubspot of course. Can I setup a automatic BCC or in any other way doing this?
0 upvote
1 Reply
Key Advisor | Partner
September 07, 2023 09:40
Hey @RobertAreno according to the intercom forums it's not currently possible to add a custom bcc to outgoing emails in intercom. So it wouldn't ...read more
Solved
EEustace on September 02, 2023
Hello, First off, I want to apologize as I did not know where to put this post. Feel free to move it if this isn't the right spot. I want to see if my emails are getting opened by recipients. I see the activity rate only works when someone read more
0 upvote
2 Replies
Accepted Solution
Key Advisor | Partner
September 04, 2023 03:14
Hey @EEustace there's currently no email tracking built into the conversations inbox. So these emails do not track open rates. There's currently a...read more
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