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Solved

hubmetropolis on December 16, 2021

Customer Portal Beta - Re-opening a ticket

In the Customer Portal knowledgebase article , it states that the client has the ability to respond to a closed ticket and re-open it. " They can also reply to a closed ticket if they need to re-open the conversation." The option to respond to read more

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7 upvotes

3 Replies

Accepted solution

mrspabs

Top Contributor | Gold Partner

March 02, 2022 21:19

I like the fact that you cant re-open a closed ticket, but the UI would be better if the reply box was hidden on pages where the ticket is closed. It...read more

Solved

stykujason on November 16, 2021

Beta Customer Portal - Issues

Hello! Here is some feedback about the beta customer portal. - if a customer tries to write a response for a ticket that has not first been responded to by a service rep, they get an error, "there was an error sending your message". read more

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3 upvotes

10 Replies

Accepted solution

hubmetropolis

Contributor

December 13, 2021 11:00

It looks as though the visibility of messages sent via the Customer Portal within the ticket and alerts to the messages has been fixed