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mccormack on May 02, 2024
The documentation provided by the Knowledge Base Move an inbox channel and chatflows to help desk (hubspot.com) fails to mention the form on the Customer Portal to create tickets. ⚠️ HubSpot does not migrate completely the form and will cau read more
Community Manager
May 03, 2024 02:42
Hi @mccormack , I hope that you are well! Thank you so much for sharing this tip with the Community! I will also share your valuable feedback in...read more
Solved
KFrost6 on March 27, 2024
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2024 07:54
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature. In the workflow settings, you...read more
Adriane on February 28, 2024
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more
Most Valuable Member | Elite Partner
February 29, 2024 07:46
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...read more
mccormack on July 24, 2023
There have been submissions on the HubSpot Community to implement a format the names of Service Hub tickets. Here are a few: https://community.hubspot.com/t5/HubSpot-Ideas/Ticket-name-management/idi-p/311186 https://community.hubspot.com read more
6 upvotes
2 Replies
Member
August 16, 2023 01:04
"Formatting Ticket Names" involves structuring and styling ticket names to enhance clarity, consistency, and organization in a ticketing system or ev...read more
Solved
NBouzid on April 21, 2023
Hello everyone, I am working on trying to efficiently display assistants in the contact sheet of their manager (maybe using cards). But I understand that it is not possible to associate a contact to another contact... Are there workarounds that read more
5 upvotes
8 Replies
Accepted Solution
Hall of Famer | Partner
October 19, 2023 00:40
Hi @NBouzid , Great news, it's now possible to associate records of the same type, see this public beta: Tickets | Custom Objects | ...read more
SVerma8 on March 01, 2023
Hello, I did Hubspot Jira Integration and that is working fine. One issue that I am facing is syncing the Ticket priority from Jira to Huspot and from Hubspot to Jira. In Hubspot Priority field, we have only status Low, Medium & High. No read more
0 upvote
2 Replies
Contributor
March 02, 2023 16:22
I think Jira Issue is known with re-enrolment should trigger it every time non?
Solved
ChrisChiha on October 13, 2022
Hello, We have a property field that contains 2 values seperated by a comma. I would like to get the value of the property field that is before the comma only. Is there a way to achieve this? For example: Property value: Spain, read more
Accepted Solution
Top Contributor
October 16, 2022 07:30
Hey @Levi , Thanks! The export option worked for existing data. I created a js cusotm code for all new added stuff to have it scalable for the fu...read more
Solved
HLevin69 on June 06, 2021
Hi, We chose Hubspot free version as we are just starting up. HS appears amazing but we're having challenges in setting up. We have 30 Services/Products that we'd like to add as a "checklist property" in Companies Contacts Properties. Can anyone read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
June 07, 2021 00:05
Hi @HLevin69 , I recorded a short step by step video here . Let me know if you have any follow-up questions!
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