Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has Leia mais
Hi @JTurner84 ,
Could you please confirm if you have reviewed the properties within the call recordings on HubSpot? Are they currently blan...Leia mais
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox
This has step by ...Leia mais
Hi We're trying to find a way to calculate the time that has elapsed between one date and another. I can create a time between property with a Duration format and then convert that back into hours with another calculated property. The problem Leia mais
Hi @GWebb6 ,
After conducting further research on this topic, I noticed that you have successfully identified a workaround in this regard: ...Leia mais
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries.
However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," Leia mais
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...Leia mais
Hello Community!
I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean:
When a new ticket is raised, team A has to complete certain tasks on their end
They then shift it Leia mais
Hi @dhejl , As @PamCotton mentioned, custom reports may provide the visibility you need for the items you mentioned. Custom views may be anoth...Leia mais
Does anyone else have this issue, when using email forwarding, that the original sender of the email is not set as the associated company? It is my own company, which forwards email to Hubspot that get's associated. I've enabled the "Choose ori Leia mais
The community and support for this issue is really below what I would expect from HubSpot. Clearly this is not a suitable platform for my need. I wil...Leia mais
Use Case: A service rep needs help researching or resolving a ticket. They need the ability to notify/reassign(?) the ticket, but continue to track and have the ticker passed back with updates. The first level is to use the 'Owner' field, but wh Leia mais
Hi @jeldergsan ,
Are you referring to adding an association for an existing company in the right sidebar of a ticket record? If so, unfortunat...Leia mais
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp Leia mais
Hello all, Would it be a horrible idea to dynamically update ticket descriptions on emails sent/received to contain the full email conversation from the associated conversation? I would like to make it easier for our support agents to find tic Leia mais
Hi @JohanL ,
I understand your ultimate goal here and I don't hate the idea. In my opinion it's worth trying with a small set of tickets using...Leia mais
Hello Hubspot community! I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate: Average ticket life or handling time from ticket creation to ticket solved. % Tickets closed in 24 hours I'd l Leia mais
It sounds to me like you should be able to do this with custom properties and then run reports on those properties. There is no simple how-to guide t...Leia mais
I am building some company level health reports and I need to be able to show the total number of open and closed tickets by company in the company it's self. The right side widget is not something I can use as I want to show the open and closed det Leia mais
Hi @lroquet ! I'd recommend creating a few custom calculated properties and a workflow for this!
1. Create a custom number property on the tic...Leia mais