Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has Lire la suite

will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"

Hi We're trying to find a way to calculate the time that has elapsed between one date and another. I can create a time between property with a Duration format and then convert that back into hours with another calculated property. The problem Lire la suite

In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," Lire la suite

Hello Community! I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean: When a new ticket is raised, team A has to complete certain tasks on their end They then shift it Lire la suite

Does anyone else have this issue, when using email forwarding, that the original sender of the email is not set as the associated company? It is my own company, which forwards email to Hubspot that get's associated. I've enabled the "Choose ori Lire la suite

Use Case: A service rep needs help researching or resolving a ticket. They need the ability to notify/reassign(?) the ticket, but continue to track and have the ticker passed back with updates. The first level is to use the 'Owner' field, but wh Lire la suite

Can you add additional fields to the search when searching for companies to add to a ticket?

Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp Lire la suite

Hello all, Would it be a horrible idea to dynamically update ticket descriptions on emails sent/received to contain the full email conversation from the associated conversation? I would like to make it easier for our support agents to find tic Lire la suite

Hello Hubspot community! I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate: Average ticket life or handling time from ticket creation to ticket solved. % Tickets closed in 24 hours I'd l Lire la suite

I am building some company level health reports and I need to be able to show the total number of open and closed tickets by company in the company it's self. The right side widget is not something I can use as I want to show the open and closed det Lire la suite