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Solved
AKremer on October 18, 2024
I was curious if anyone utilizes ticket tags to identify something other than high-low priority tickets, specifically for onboarding. If so, what's the unique way you use ticket tags? How has it helped you or your team preform better? We do read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 18, 2024 15:55
Hi @AKremer , Here are some things that have proven useful in portals that I administrate: Tags based on the due date (overdue, nearing th...read more
Solved
MoBlack on August 26, 2024
Hi All, Does anyone have a good workflow to handle closed tickets when a client replies to an old email? Here is what I am trying to do: If a ticket is more than 7 days, the original ticket is to remain closed and a new ticket is created read more
0 upvote
3 Replies
Accepted solution
Community Manager
August 26, 2024 17:34
Hi @MoBlack ! Welcome to the Community-- happy to have you here 😊 I understand you want to create a workflow to open a new ticket for rep...read more
adriano-azos on July 17, 2024
Hello there, How do I configure the customer portal to connect with Firebase Auth to avoid creating a separate account system? Where do I get the URL on Firebase, auth to configure SSO with SAML or another way?
Participant
September 09, 2024 11:41
Thank you, hmm That'sfor the internal member. I already got the link for private content .
beatrizlima on May 02, 2024
Today, customer service teams are faced with helping more customers with less time and resources. If you are a CX leader trying to turn your support team from a cost centre into a revenue driver, the all-new Service Hub is for you. The ne read more
3 upvotes
0 Reply
Solved
JTurner84 on April 11, 2024
Hi! I set up a workflow using the "Has Completed: Call Ended" Trigger to create a new ticket when a VM is left. I was wondering if these triggers only pull from the hubspot phone system properties and does not work with Rincentral? if anyone has read more
0 upvote
3 Replies
Accepted solution
Community Manager
April 12, 2024 07:09
Hi @JTurner84 , Thanks for reaching out to the Community! Just to confirm, are you using the integration between HubSpot and Ringcentral?...read more
Solved
5551ok on March 26, 2024
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
0 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
March 27, 2024 02:30
@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox This has step by ...read more
Solved
GWebb6 on March 15, 2024
Hi We're trying to find a way to calculate the time that has elapsed between one date and another. I can create a time between property with a Duration format and then convert that back into hours with another calculated property. The problem read more
1 upvote
1 Reply
Accepted solution
Community Manager
March 18, 2024 06:10
Hi @GWebb6 , After conducting further research on this topic, I noticed that you have successfully identified a workaround in this regard: ...read more
Adriane on February 28, 2024
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more
Member
September 10, 2024 10:45
Superb post - super helpful and beautifully laid out. 😊
Solved
dhejl on February 04, 2024
Hello Community! I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean: When a new ticket is raised, team A has to complete certain tasks on their end They then shift it read more
0 upvote
2 Replies
Accepted solution
Top Contributor | Gold Partner
February 20, 2024 16:37
Hi @dhejl , As @PamCotton mentioned, custom reports may provide the visibility you need for the items you mentioned. Custom views may be anoth...read more
OBrungot on January 04, 2024
Does anyone else have this issue, when using email forwarding, that the original sender of the email is not set as the associated company? It is my own company, which forwards email to Hubspot that get's associated. I've enabled the "Choose ori read more
0 upvote
5 Replies
Member
March 12, 2024 16:56
The community and support for this issue is really below what I would expect from HubSpot. Clearly this is not a suitable platform for my need. I wil...read more
Solved
PCarlson9 on November 07, 2023
Use Case: A service rep needs help researching or resolving a ticket. They need the ability to notify/reassign(?) the ticket, but continue to track and have the ticker passed back with updates. The first level is to use the 'Owner' field, but wh read more
0 upvote
3 Replies
Accepted solution
Hall of Famer | Partner
November 07, 2023 09:13
Hi @PCarlson9 , A notification can be achieved by simply mentioning (type @ followed by the user name) in a note on the record. Users ca...read more
Solved
jeldergsan on October 03, 2023
Can you add additional fields to the search when searching for companies to add to a ticket?
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
October 03, 2023 10:42
Hi @jeldergsan , Are you referring to adding an association for an existing company in the right sidebar of a ticket record? If so, unfortunat...read more
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