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Solved
JByrne2 on August 22, 2022
Hi, I would like to create a list to identify contacts with multiple associated support tickets. This seems to only be available for multiple associated deals. Any help or advice would be appreciated.
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
August 22, 2022 03:13
Hi @JByrne2 , This is possible but it requires a Professional subscription. It can be done using a calculation property. If you haven't ...read more
Solved
mbinmasoud on August 02, 2022
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
1 upvote
3 Replies
Accepted Solution
Recognized Expert | Elite Partner
August 03, 2022 08:06
Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have ...read more
Solved
SWilsonA4u on May 06, 2022
Anyone know if this is possible in any way. Im guessing not as I cant see any way to do it in workflows and with it being a possible 1 to many relationship system would need to know specific Deal ID to copy to. Any thoughts on how this can read more
0 upvote
2 Replies
Accepted Solution
Hall of Famer | Partner
May 06, 2022 04:01
Hi @SWilsonA4u , In a ticket-based workflow, you can copy values from ticket properties into deal properties, see the example below: ...read more
STeam0 on May 03, 2022
Hi folks! 👋 We've just launched a tool called Super SLA ( https://supersla.com ) and would love you to try it out and give us any feedback. It lets you: Set per company, source or pipeline SLA rules for your tickets Get warned via read more
Community Manager
May 04, 2022 02:53
Thank you for sharing @STeam0 !
Solved
CGoodwinOlsen on April 25, 2022
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m read more
Accepted Solution
Recognized Expert | Partner
May 10, 2022 06:39
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...read more
JonathanS on February 24, 2022
Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more
Community Manager
February 25, 2022 13:40
Thank you for sharing @JonathanS ! Kindly, Pam
Solved
BBrown9 on February 18, 2022
Hello, how can I create a report to show open tickets per company? e.g. company x has 5 open, company y has 4 open
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
February 21, 2022 00:07
Hi @BBrown9 , This is hard to troubleshoot without being able to access your portal. However, if you think the data are being displayed correc...read more
Solved
KMavraki on January 24, 2022
Hi, we use tickets to book in future activities. I have a custom field that approximates the time to complete a ticket, 'Workload, and a 'Due Date' field to set the deadline. We used to use Close Date, but this didn't really work for us as at times read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 24, 2022 02:25
Hi @KMavraki , HubSpot currently doesn't have a specific feature for this. This would require custom development, either via the HubSpot API o...read more
Solved
Roosi_Chris on November 09, 2021
Hey Guys. So we are currently building up our ticketing System. We already have one Pipeline in Productive use (internal). What is the best way to document the solution for resolving the problem of the ticket and be able to search for it? I kno read more
0 upvote
4 Replies
Accepted Solution
Guide | Diamond Partner
November 09, 2021 23:52
Hi @Roosi_Chris , HubSpot doesn't provide any such feature where you can document the solutions and find and use them again. So keeping the ticl...read more
BryceChee on September 07, 2021
Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da read more
Guide | Diamond Partner
September 07, 2021 03:24
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...read more
Solved
Honorable on June 29, 2021
Hi there. I am de/reconstructing our customer onboarding process and would like to borrow (steal?) from the Hubspot playbook. 🙂 The biggest area I am having trouble wrapping my head around is using workflows vs. sequences in the onboarding p read more
1 upvote
5 Replies
Accepted Solution
Participant
June 08, 2022 22:00
Hey @Honorable ! This is super interesting problem, and it's very common from companies we talk to (we obsess over customer onboarding). Have yo...read more
Solved
1stClaas on April 21, 2021
When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such read more
Accepted Solution
Community Manager
April 22, 2021 03:01
Hi @1stClaas Thank you for reaching out. This is not possible at the moment, however, I've found this integration that seems to mak...read more
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