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  • BryceChee on September 07, 2021
    0 upvotes
    1 Replies
    Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da...
    Top Contributor | Diamond Partner
    September 07, 2021 03:24
    Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...
  • Solved
    Honorable on June 29, 2021
    1 upvotes
    3 Replies
    Hi there. I am de/reconstructing our customer onboarding process and would like to borrow (steal?) from the Hubspot playbook. 🙂 The biggest area I am having trouble wrapping my head around is using workflows vs. sequences in the onboarding p...
    Most Valuable Member
    June 29, 2021 21:41
    Hi @Honorable , Thanks for the added context. I think that depends a lot on your specific processes and requirements. Which parts of the onboa...
  • Solved
    1stClaas on April 21, 2021
    0 upvotes
    1 Replies
    When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such...
    Community Manager
    April 22, 2021 03:01
    Hi @1stClaas Thank you for reaching out. This is not possible at the moment, however, I've found this integration that seems to mak...
  • Solved
    skylergast on November 11, 2020
    0 upvotes
    3 Replies
    When a ticket is created it seems like it automatically assigns the Ticket Owners as the User who created the ticket.. That seems wrong, rarely is the person who is creating the ticket the individual who is the Owning the ticket for a resolution. ...
    Participant
    March 02, 2021 11:32
    Hi All, I use exports from hubspot to run certain types of analysis and reports that are not easily created in hubspot. Back in late October the...
  • SGRO7 on August 12, 2020
    5 upvotes
    5 Replies
    Hello dear Community! I was wondering if anybody did by chance find out to operate workflows that consider the business hours of a company somehow? I know that there is no such property or option by default. However, there is the option to ...
    Participant
    February 18, 2021 00:57
    I have been searching for something like this as a relatively new convert to Service Hub. The key for us would be that the SLA timers etc were shown ...
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