Hello Community,
Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with Leer más
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t Leer más
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature.
In the workflow settings, you...Leer más
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries.
However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," Leer más
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...Leer más
Hello Community!
I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean:
When a new ticket is raised, team A has to complete certain tasks on their end
They then shift it Leer más
Hi @dhejl , As @PamCotton mentioned, custom reports may provide the visibility you need for the items you mentioned. Custom views may be anoth...Leer más
PROBLEM SUMMARY: Three discrete parties want to communicate about one topic in HubSpot Service tickets; for example a warranty claim, all within a single ticket. 1. Customer (unique email per customer) 2. Retailer (always same email) 3. Suppl Leer más
Hey there @Onloop .
Let me make sure I understand. Both the Suplier and the Retailer are users in the same HubSpot portal? They're just using...Leer más
Good afternoon, I have setup a Customer Portal for my customers as i am trying to move from Jira Service to HS Service, and i can see the tickets listing and the ticket detail page but i cn see (or create) a create ticket page. When i click "Edi Leer más
Hi @CDuarte78 , thank you for the details.
The second link didn't open for me, but I think I understood what you're looking for. Are you tryin...Leer más
Our HubSpot support inbox was disconnected and we never received any type of notification. This is quite concerning because this is currently the only method that our customers have of letting us know if there's an issue with something, and now I ha Leer más
Thanks for the tag @BérangèreL - I'd have shared the same resources (and maybe this one as well), and said the same thing about notifications. @...Leer más
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp Leer más
What I want to do I want to allow only users who have already signed in to my portal site to access knowledge base. Therefore, I need to dynamically add a contact to a contact list when signin form is submitted (because user access to each art Leer más
Hey @egami , thanks for reaching out! This is a great question.
The tricky part about this is that you need to trigger a HubSpot action from a...Leer más
Hi, I'd like to explore the potential to send an NPS survey 4 days after someone has successfully submitted a HubSpot form. Currently I can only find that an NPS survey must be created within Service, and an enrollment criteria must be chosen bu Leer más
Thanks for the mention, @PamCotton ! And great question, @Nick92 ! There are a few ways to accomplish what you're after.
1. Set custom filte...Leer más
NEW EBOOK A free guide for Marketing , Sales & Customer Service . Learn new ways to attract, delight, and engage customers with the planet’s most popular messaging app.
How many customer conversations are you having on Leer más