Hello Community, Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with read more

I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more

will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"

In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more

Hello Community! I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean: When a new ticket is raised, team A has to complete certain tasks on their end They then shift it read more

PROBLEM SUMMARY: Three discrete parties want to communicate about one topic in HubSpot Service tickets; for example a warranty claim, all within a single ticket. 1. Customer (unique email per customer) 2. Retailer (always same email) 3. Suppl read more

Good afternoon, I have setup a Customer Portal for my customers as i am trying to move from Jira Service to HS Service, and i can see the tickets listing and the ticket detail page but i cn see (or create) a create ticket page. When i click "Edi read more

Our HubSpot support inbox was disconnected and we never received any type of notification. This is quite concerning because this is currently the only method that our customers have of letting us know if there's an issue with something, and now I ha read more

Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more

What I want to do I want to allow only users who have already signed in to my portal site to access knowledge base. Therefore, I need to dynamically add a contact to a contact list when signin form is submitted (because user access to each art read more

Hi, I'd like to explore the potential to send an NPS survey 4 days after someone has successfully submitted a HubSpot form. Currently I can only find that an NPS survey must be created within Service, and an enrollment criteria must be chosen bu read more

NEW EBOOK A free guide for Marketing , Sales & Customer Service . Learn new ways to attract, delight, and engage customers with the planet’s most popular messaging app. How many customer conversations are you having on read more