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PamCotton on March 29, 2024
Hello Community, Building on the momentum from our previous discussion on optimizing workflows, let's dive deeper into another powerful aspect of Service Hub—AI features. Just as we explored working smarter, not harder, with read more
2 Replies
April 12, 2024 18:40
Very nice, I like it
KFrost6 on March 27, 2024
I'm hoping to route tickets for my service organization into the appropriate teams based on the time of the day (e.g. if a ticket comes in after hours, it's routed to the late shift team). However, it appears that there's no out-of-the-box method t read more
0 upvote
4 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2024 07:54
@KFrost6 your initial question was so well composed, I thought you were already referring to the right feature. In the workflow settings, more
5551ok on March 26, 2024
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2024 02:30
@5551ok have you reviewed this knowledge base article I shared? This has step by more
Adriane on February 28, 2024
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more
Most Valuable Member | Elite Partner
February 29, 2024 07:46
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! more
dhejl on February 04, 2024
Hello Community! I'm sourcing for inspiration / best practices when it comes to having multiple teams sharing tickets. Here's what I mean: When a new ticket is raised, team A has to complete certain tasks on their end They then shift it read more
0 upvote
2 Replies
Accepted Solution
Top Contributor
February 20, 2024 16:37
Hi @dhejl , As @PamCotton mentioned, custom reports may provide the visibility you need for the items you mentioned. Custom views may be more
Onloop on December 21, 2023
PROBLEM SUMMARY: Three discrete parties want to communicate about one topic in HubSpot Service tickets; for example a warranty claim, all within a single ticket. 1. Customer (unique email per customer) 2. Retailer (always same email) 3. Suppl read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
January 04, 2024 08:20
Hey there @Onloop . Let me make sure I understand. Both the Suplier and the Retailer are users in the same HubSpot portal? They're just more
CDuarte78 on November 24, 2023
Good afternoon, I have setup a Customer Portal for my customers as i am trying to move from Jira Service to HS Service, and i can see the tickets listing and the ticket detail page but i cn see (or create) a create ticket page. When i click "Edi read more
0 upvote
4 Replies
Accepted Solution
Community Manager
November 27, 2023 13:24
Hi @CDuarte78 , thank you for the details. The second link didn't open for me, but I think I understood what you're looking for. Are you more
abigailgn on October 04, 2023
Our HubSpot support inbox was disconnected and we never received any type of notification. This is quite concerning because this is currently the only method that our customers have of letting us know if there's an issue with something, and now I ha read more
1 upvote
2 Replies
Accepted Solution
Most Valuable Member | Elite Partner
October 05, 2023 08:34
Thanks for the tag @BérangèreL - I'd have shared the same resources (and maybe this one as well), and said the same thing about notifications. more
SSayed on September 08, 2023
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more
Community Manager
September 11, 2023 06:34
Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer more
egami on August 09, 2023
What I want to do I want to allow only users who have already signed in to my portal site to access knowledge base. Therefore, I need to dynamically add a contact to a contact list when signin form is submitted (because user access to each art read more
Accepted Solution
Recognized Expert | Partner
August 09, 2023 15:33
Hey @egami , thanks for reaching out! This is a great question. The tricky part about this is that you need to trigger a HubSpot action from more
Nick92 on August 07, 2023
Hi, I'd like to explore the potential to send an NPS survey 4 days after someone has successfully submitted a HubSpot form. Currently I can only find that an NPS survey must be created within Service, and an enrollment criteria must be chosen bu read more
Accepted Solution
Recognized Expert | Partner
August 11, 2023 09:37
Thanks for the mention, @PamCotton ! And great question, @Nick92 ! There are a few ways to accomplish what you're after. 1. Set custom more
pjungaker on July 24, 2023
NEW EBOOK A free guide for Marketing , Sales & Customer Service . Learn new ways to attract, delight, and engage customers with the planet’s most popular messaging app. How many customer conversations are you having on read more
2 Replies
Top Contributor | Elite Partner
July 25, 2023 09:53
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