Hello HubSpot community, Just had my Whatsapp integration set up on my conversations inbox I was wondering if I coul reply to my clients via Voice notes from HubSpot. If not... can you recommend a tool that can facilitate this.. Thanks Mari read more

We funnel all of our tickets into an "unassigned" status in service hub. Think of it like a shared inbox in Google / Outlook. When using the conversations inbox in Hubspot, whoevere replies to the conversation first gets automatically assigned read more

We'd like to offer customers the ability to text message us for routine customer service, but want this pulled into service tickets just as an email inquiry. In addition, we'd love to incorporate some functionality into our VOIP / Phone service read more

We moved our main service email inbox over to HubSpot last week. Our service team will regularly assign conversations to members of other teams best suited to answer the email. Is there a way for a HubSpot user to easily set themselves as out of read more

Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more

It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should hav read more

Hey Community, Did you know that customer service playbooks can improve your customer experience and create a world-class team of support agents? A customer service playbook is a document used to outline best practices and g read more

Hey Community, Did you know that Service Hub Professional recently introduced three new features : Playbooks Call transcription and Coaching Inbound calling. Building a customer service department takes time, dedicatio read more

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m read more

Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more

Hello, Im trying to calculate the SLA for our tickets - I want to use 2 ticket properties to calculate another property e.g. SLA Impact SLA Urgency Add those two together to make another field show an option. e.g. if SLA Impact is 2 read more

Hello, How can I create a report to show tickets not updated in the last 14 days?