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Tips, Tricks & Best Practices

Pesquise soluções em Tips, Tricks & Best Practices ou faça uma pergunta

Solucionado

5551ok on Março 26, 2024

is there a service level for ticket status?

will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"

Responder Reports Service Tickets

0 avaliações positivas

5 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Março 27, 2024 02:30

@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox This has step by ...Leia mais

Solucionado

JoshVe on Fevereiro 28, 2024

Company Tickets Volume Report

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9 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Fevereiro 28, 2024 07:10

@JoshVe did you create "Number of associated tickets" on the company object? (That's where it should go.)

Solucionado

MSuarez6 on Janeiro 25, 2024

Average time to close conversations report

Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their Leia mais

Responder Conversations Reports

0 avaliações positivas

1 Respostas

Accepted Solution

Josh

Especialista reconhecido(a) | Parceiro Platinum

Janeiro 25, 2024 08:00

Hi @MSuarez6 , Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count ...Leia mais

SSayed on Setembro 08, 2023

Question about 'Blackout Hours' & Scheduled Automated Emails

Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp Leia mais

Responder Analytics Tools Calendar Dashboards Email Deliverability Enterprise Free Professional Reports Service Settings Starter Tickets Workflows

0 avaliações positivas

1 Respostas

MiaSrebrnjak

Gerente da Comunidade

Setembro 11, 2023 06:34

Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer communicat...Leia mais

Solucionado

EWeinberg on Junho 08, 2023

Help with creating two ticket reports

Hello Hubspot community! I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate: Average ticket life or handling time from ticket creation to ticket solved. % Tickets closed in 24 hours I'd l Leia mais

Responder Analytics Tools How-To Reports Tickets

0 avaliações positivas

2 Respostas

Accepted Solution

Ben_M

Conselheiro(a) de destaque

Junho 08, 2023 15:26

It sounds to me like you should be able to do this with custom properties and then run reports on those properties. There is no simple how-to guide t...Leia mais

Solucionado

KMcParland on Janeiro 28, 2023

First Contact Resolution

What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.

Responder Reports

0 avaliações positivas

1 Respostas

Accepted Solution

karstenkoehler

Membro do Hall da Fama | Parceiro

Janeiro 30, 2023 00:41

Hi @KMcParland , Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based wor...Leia mais

Solucionado

TCastillo1 on Dezembro 22, 2022

Exclude Pipeline Name from Tickets Status Report

We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?

Responder Dashboards Reports

1 avaliações positivas

4 Respostas

Accepted Solution

ChrisoKlepke

Conselheiro(a) de destaque | Parceiro Elite

Dezembro 23, 2022 05:06

Hey @TCastillo1 , You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, i...Leia mais

Solucionado

mbinmasoud on Agosto 02, 2022

Can someone confirm my understanding of SLA statuses?

Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi Leia mais

Responder Enterprise Reports Service Tickets

1 avaliações positivas

3 Respostas

Accepted Solution

danmoyle

Participante de valor | Parceiro Elite

Agosto 03, 2022 11:06

Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have ...Leia mais

JonathanS on Fevereiro 24, 2022

Timerman SLA for Tickets and Deals (beta)

Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows Leia mais

Responder Deals Integrations Reports Service Tickets

21 avaliações positivas

3 Respostas

DStaat

Participante

Março 11, 2024 14:42

Hey GMumbwa, Dave from hapily (formerly A8Labs) here! A few months ago we reluctantly made the decision to sunset the Timerman app. As a result, i...Leia mais

Solucionado

AdrianoGritti on Junho 17, 2021

Embedding Hubspot reports into external Website

Hello Team! Is there a way to embed one of my HS reports to an external website? I would like to share it with a different audience that doesn't have access to HS. Thanks

Responder Reports

12 avaliações positivas

6 Respostas

Accepted Solution

webdew

Orientador(a) | Parceiro Diamante

Junho 22, 2021 04:22

Hi @AdrianoGritti , Currently this is not possible in HubSpot but you can try emailing the reports. Refer this article here . This is the only wa...Leia mais

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is there a service level for ticket status?