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Tips, Tricks & Best Practices

Im Forum Tips, Tricks & Best Practices nach Lösungen suchen oder eine Frage stellen

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5551ok on März 26, 2024

is there a service level for ticket status?

will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"

Antworten Reports Service Tickets

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5 Antworten

Accepted Solution

karstenkoehler

Berühmtheit | Partner

März 27, 2024 02:30

@5551ok have you reviewed this knowledge base article I shared? https://knowledge.hubspot.com/inbox/set-slas-in-the-inbox This has step by ...Beitrag ansehen

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JoshVe on Februar 28, 2024

Company Tickets Volume Report

Antworten Reports

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9 Antworten

Accepted Solution

karstenkoehler

Berühmtheit | Partner

Februar 28, 2024 07:10

@JoshVe did you create "Number of associated tickets" on the company object? (That's where it should go.)

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MSuarez6 on Januar 25, 2024

Average time to close conversations report

Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their Beitrag ansehen

Antworten Conversations Reports

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1 Antwort

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Josh

Trendsetter/-in | Platinum Partner

Januar 25, 2024 08:00

Hi @MSuarez6 , Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count ...Beitrag ansehen

SSayed on September 08, 2023

Question about 'Blackout Hours' & Scheduled Automated Emails

Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp Beitrag ansehen

Antworten Analytics Tools Calendar Dashboards Email Deliverability Enterprise Free Professional Reports Service Settings Starter Tickets Workflows

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1 Antwort

MiaSrebrnjak

Community-Manager/-in

September 11, 2023 06:34

Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer communicat...Beitrag ansehen

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EWeinberg on Juni 08, 2023

Help with creating two ticket reports

Hello Hubspot community! I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate: Average ticket life or handling time from ticket creation to ticket solved. % Tickets closed in 24 hours I'd l Beitrag ansehen

Antworten Analytics Tools How-To Reports Tickets

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2 Antworten

Accepted Solution

Ben_M

Autorität

Juni 08, 2023 15:26

It sounds to me like you should be able to do this with custom properties and then run reports on those properties. There is no simple how-to guide t...Beitrag ansehen

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KMcParland on Januar 28, 2023

First Contact Resolution

What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.

Antworten Reports

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1 Antwort

Accepted Solution

karstenkoehler

Berühmtheit | Partner

Januar 30, 2023 00:41

Hi @KMcParland , Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based wor...Beitrag ansehen

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TCastillo1 on Dezember 22, 2022

Exclude Pipeline Name from Tickets Status Report

We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?

Antworten Dashboards Reports

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4 Antworten

Accepted Solution

ChrisoKlepke

Autorität | Elite Partner

Dezember 23, 2022 05:06

Hey @TCastillo1 , You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, i...Beitrag ansehen

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mbinmasoud on August 02, 2022

Can someone confirm my understanding of SLA statuses?

Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi Beitrag ansehen

Antworten Enterprise Reports Service Tickets

1 Likes

3 Antworten

Accepted Solution

danmoyle

Koryphäe | Elite Partner

August 03, 2022 11:06

Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have ...Beitrag ansehen

JonathanS on Februar 24, 2022

Timerman SLA for Tickets and Deals (beta)

Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows Beitrag ansehen

Antworten Deals Integrations Reports Service Tickets

21 Likes

3 Antworten

DStaat

Teilnehmer/-in

März 11, 2024 14:42

Hey GMumbwa, Dave from hapily (formerly A8Labs) here! A few months ago we reluctantly made the decision to sunset the Timerman app. As a result, i...Beitrag ansehen

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AdrianoGritti on Juni 17, 2021

Embedding Hubspot reports into external Website

Hello Team! Is there a way to embed one of my HS reports to an external website? I would like to share it with a different audience that doesn't have access to HS. Thanks

Antworten Reports

12 Likes

6 Antworten

Accepted Solution

webdew

Ratgeber/-in | Diamond Partner

Juni 22, 2021 04:22

Hi @AdrianoGritti , Currently this is not possible in HubSpot but you can try emailing the reports. Refer this article here . This is the only wa...Beitrag ansehen

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is there a service level for ticket status?