Tips, Tricks & Best Practices

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Solved

KMcParland on January 28, 2023

What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.

Reply Reports

0 upvote

1 Reply

Accepted Solution

karstenkoehler

Hall of Famer | Partner

January 29, 2023 21:41

Hi @KMcParland , Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based wor...read more

Solved

TCastillo1 on December 22, 2022

Exclude Pipeline Name from Tickets Status Report

We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?

Reply Dashboards Reports

1 upvote

4 Replies

Accepted Solution

Chriso-mwx

Guide | Platinum Partner

December 23, 2022 02:06

Hey @TCastillo1 , You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, i...read more

Solved

mbinmasoud on August 02, 2022

Can someone confirm my understanding of SLA statuses?

Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more

Reply Enterprise Reports Service Tickets

1 upvote

3 Replies

Accepted Solution

danmoyle

Thought Leader | Elite Partner

August 03, 2022 08:06

Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have ...read more

JonathanS on February 24, 2022

Timerman SLA for Tickets and Deals (beta)

Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more

Reply Deals Integrations Reports Service Tickets

19 upvotes

1 Reply

PamCotton

Community Manager

February 25, 2022 13:40

Thank you for sharing @JonathanS ! Kindly, Pam

Solved

AdrianoGritti on June 17, 2021

Embedding Hubspot reports into external Website

Hello Team! Is there a way to embed one of my HS reports to an external website? I would like to share it with a different audience that doesn't have access to HS. Thanks

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2 upvotes

4 Replies

Accepted Solution

webdew

Guide | Diamond Partner

June 22, 2021 01:22

Hi @AdrianoGritti , Currently this is not possible in HubSpot but you can try emailing the reports. Refer this article here . This is the only wa...read more

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