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KMcParland on January 28, 2023
What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 29, 2023 21:41
Hi @KMcParland , Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based more
TCastillo1 on December 22, 2022
We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?
1 upvote
4 Replies
Accepted Solution
Guide | Platinum Partner
December 23, 2022 02:06
Hey @TCastillo1 , You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, more
mbinmasoud on August 02, 2022
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
1 upvote
3 Replies
Accepted Solution
Thought Leader | Elite Partner
August 03, 2022 08:06
Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have more
JonathanS on February 24, 2022
Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more
Community Manager
February 25, 2022 13:40
Thank you for sharing @JonathanS ! Kindly, Pam
AdrianoGritti on June 17, 2021
Hello Team! Is there a way to embed one of my HS reports to an external website? I would like to share it with a different audience that doesn't have access to HS. Thanks
4 Replies
Accepted Solution
Guide | Diamond Partner
June 22, 2021 01:22
Hi @AdrianoGritti , Currently this is not possible in HubSpot but you can try emailing the reports. Refer this article here . This is the only more
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