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5551ok on March 26, 2024
will like to get a service level for each ticket status. for example if the "NEW" tkt was answered within service level before moving to "WAITING ON COUSTOMER"
0 upvote
5 Replies
Accepted Solution
Hall of Famer | Partner
March 27, 2024 02:30
@5551ok have you reviewed this knowledge base article I shared? This has step by more
JoshVe on February 28, 2024
Hey all, I am looking to create a report that shows a list of Company Ticket Volume based on a List of past 12 months Company Name. | Oct 23 | Nov 23 | Dec23 | Jar24 .... company1 > #Tickets | #Tickets | #Tickets | #Tickets company read more
0 upvote
9 Replies
Accepted Solution
Hall of Famer | Partner
February 28, 2024 07:10
@JoshVe did you create "Number of associated tickets" on the company object? (That's where it should go.)
MSuarez6 on January 25, 2024
Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their read more
0 upvote
1 Reply
Accepted Solution
Recognized Expert | Platinum Partner
January 25, 2024 08:00
Hi @MSuarez6 , Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count more
SSayed on September 08, 2023
Hi all! I had a couple of questions (2) regarding the available functionality of HubSpot, namely regarding automated emails and business hours. 1. Is it possible to set some sort of a 'schedule' for automated email responses? For examp read more
Community Manager
September 11, 2023 06:34
Hi @SSayed , Thank you for reaching out to the Community! Are you using the HubSpot Conversations inbox to manage your customer more
EWeinberg on June 08, 2023
Hello Hubspot community! I am faily new with Hubspot and could use a quick how-to guide for two reports I am needing to generate: Average ticket life or handling time from ticket creation to ticket solved. % Tickets closed in 24 hours I'd l read more
Accepted Solution
Key Advisor
June 08, 2023 15:26
It sounds to me like you should be able to do this with custom properties and then run reports on those properties. There is no simple how-to guide more
KMcParland on January 28, 2023
What is the best way to calculate reopen tickets? So basic parameters are ticket# is constant, ticket status closed to ticket status changed to open, new email, or support response needed.
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
January 30, 2023 00:41
Hi @KMcParland , Could you specify what exactly you'd like to calculate? In general, I'd approach this as shown below, with a ticket-based more
TCastillo1 on December 22, 2022
We only have 1 ticket pipeline which is 'Investor Relations' and would like to exclude 'Investor Relations' from each label. Is that possible?
1 upvote
4 Replies
Accepted Solution
Key Advisor | Elite Partner
December 23, 2022 05:06
Hey @TCastillo1 , You might have some luck with the Custom Report Builder instead of the Single Object Builder. Of course, you don't need, more
mbinmasoud on August 02, 2022
Hi all, I'm trying to create a report around the "Time to first reply" and "Time to close" SLA for one of our ticket pipelines. I'm familiar with configuring the SLA rules, but before I publish the reports, I want to confirm my understandi read more
1 upvote
3 Replies
Accepted Solution
Most Valuable Member | Elite Partner
August 03, 2022 11:06
Hi @mbinmasoud . Based on your descriptions and what I know of HubSpot, I would agree with your assessment and your expectation. Do you have more
JonathanS on February 24, 2022
Hey fellow HubSpotters! I part of Aptitude 8's product team A8Labs. We're currently in beta for a new SLA tool (Timerman SLA) that allows you to track and record both ticket and deal times in each stage down to the minute! Timerman also allows read more
March 11, 2024 14:42
Hey GMumbwa, Dave from hapily (formerly A8Labs) here! A few months ago we reluctantly made the decision to sunset the Timerman app. As a result, more
AdrianoGritti on June 17, 2021
Hello Team! Is there a way to embed one of my HS reports to an external website? I would like to share it with a different audience that doesn't have access to HS. Thanks
6 Replies
Accepted Solution
Guide | Diamond Partner
June 22, 2021 04:22
Hi @AdrianoGritti , Currently this is not possible in HubSpot but you can try emailing the reports. Refer this article here . This is the only more
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