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Tips, Tricks & Best Practices

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Adriane on February 28, 2024

Step-by-Step Guide: Generate Precise Report Data for Reopened Tickets in HubSpot

In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," read more

Reply best practices Enterprise How-To Professional Quick Tutorial Service Tickets Workaround Workflows

9 upvotes

3 Replies

Jnix284

Most Valuable Member | Elite Partner

February 29, 2024 07:46

Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...read more

Solved

CGoodwinOlsen on April 25, 2022

How to send an email update to many tickets

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m read more

Reply Admin best practices Contacts Conversations Enterprise How-To Lists Marketing Email Quick Tutorial Service Tickets Workflows

1 upvote

2 Replies

Accepted Solution

Jnix284

Most Valuable Member | Elite Partner

May 10, 2022 09:39

Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...read more

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