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Adriane en Febrero 28, 2024
Step-by-Step Guide: Generate Precise Report Data for Reopened Tickets in HubSpot
In the daily service routine, it's common for previously closed tickets to be reopened due to additional customer inquiries. However, creating report data for such scenarios in HubSpot can be challenging. Besides the standard "Time to Close," Leer más
Responder best practices Enterprise How-To Professional Quick Tutorial Service Tickets Workaround Workflows
9 Me gusta
3 Respuestas
Jnix284
Miembro estimable | Partner nivel Elite
Febrero 29, 2024 07:46
Thanks for the tag @BérangèreL , this is a really great way to manage reopened tickets @Adriane , thank you for sharing your step-by-step process! ...Leer más
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CGoodwinOlsen en Abril 25, 2022
How to send an email update to many tickets
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m Leer más
Responder Admin best practices Contacts Conversations Enterprise How-To Lists Marketing Email Quick Tutorial Service Tickets Workflows
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2 Respuestas
Accepted Solution
Jnix284
Miembro estimable | Partner nivel Elite
May 10, 2022 09:39
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...Leer más
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