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Mikey_BT on August 11, 2022
Wll, hello community, you magnificent bunch of humans...I come to you with a query. I've setup the ticketing hub through what I believe to be the best practice, with the hubspot project management team. One of the workflows created within the em read more
0 upvote
1 Reply
Community Manager
August 12, 2022 09:37
Hi @Mikey_BT , Thanks for reaching out to the Community! 🙂 I wanted to share the Workflow API endpoint that allows you to see the more
tcultech on August 02, 2022
Hello! We are currently setting up Hubspot Service Hub (Pro) for public-facing support for our members, but I, as IT Director, need a good ticketing system to manage helpdesk requests from staff for new equipment requests, troubleshooting broken read more
1 upvote
2 Replies
Accepted Solution
Key Advisor
August 03, 2022 02:00
Hey @tcultech ! Since you're on Service Pro I would recommend just setting up a second pipeline for your tickets to break out Internal vs External more
alunardi on August 01, 2022
Hello, We created a report that compares the average time to resolve a ticket using the "compare by" field in custom report builder. In this case, when the value decreases it means that the indicator has improved, but in the tool the cursor read more
0 upvote
4 Replies
August 03, 2022 06:29
Thank you for the recomendation. I posted the ideia here: more
HPfeilmaier on July 11, 2022
Hi there, We are a MSP in the IT space and have been using HubSpot on a Pro subscription for the last 4 months. Our leadership team has started exploring the Totango platform, but it appears that there is some overlap with HubSpot. We are wonderin read more
0 upvote
1 Reply
Community Manager
July 12, 2022 12:25
Hi @HPfeilmaier , Thanks for reaching out! I don't have personal experience with Totango, however, taking a look through comparison more
TVento on July 05, 2022
Hi, Many of our customers use a bot to answer emails automatically. Our pipeline adjusts the ticket status when a customer answers even if it is an automated reply. There are bots that keep re-opening tickets as our pipeline sends a customer satisfa read more
0 upvote
3 Replies
HubSpot Moderator
July 07, 2022 07:52
There will not be a risk of this, so long as you mark the conversation as spam and not the sender by pressing "Block sender" 🙂
BQuarrell on June 14, 2022
Hi, We are a just laucnhed a B2B SaaS company and are in the process of onboarding the HubSpot Professional suite. we are looking at best ways to track all the information we would like from an onboarding and customer success perspective - we a read more
3 Replies
Participant | Partner
July 12, 2022 09:28
Hey - congrats on the growth so far! This is a great question and one that we hear all the time at Arrows. While HubSpot might not be positioned as more
kvonloesecke on June 09, 2022
Hey Community, How do you approach your customer service or customer support strategy? Do you have a single support channel or a multi-support channel? Regardless of the stage, you’re at or the size of your business, an inbound calling cha read more
Community Manager
June 10, 2022 06:17
Awesome, thank you for sharing @kvonloesecke ! 👍
kvonloesecke on June 02, 2022
Hey Community, Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not read more
Community Manager
June 03, 2022 02:33
Thank you for your comment @Mike_Eastwood ! I wish you a successful and exiciting June! 🙂
kvonloesecke on May 26, 2022
Hey Community, Did you know that customer service playbooks can improve your customer experience and create a world-class team of support agents? A customer service playbook is a document used to outline best practices and g read more
Community Manager
June 06, 2022 07:19
That's a great example, @Mike_Eastwood ! I'm glad to hear that you'll be able to replace the PDF with the playbook 🙂 Cheers, Kristen
Philysgdy on May 19, 2022
Problem We are wanting to improve the communication between the factory and the shop using tickets with workflows. Background We produce kitchens. There are many components to making and installation of a kitchen. We have a contracted manufac read more
0 upvote
3 Replies
Accepted Solution
Hall of Famer | Partner
May 19, 2022 21:10
Hi @Philysgdy , Have you considered using tasks for this? Tasks can be created in more
kvonloesecke on May 19, 2022
Hey Community, Did you know that Service Hub Professional recently introduced three new features : Playbooks Call transcription and Coaching Inbound calling. Building a customer service department takes time, dedicatio read more
Top Contributor | Diamond Partner
May 23, 2022 00:43
Hi ! I'm waiting for Inbound calling to be available in Europe to test it out ! 😉 I also noticed some improvements ideas for the Service more
MSuarez6 on May 11, 2022
Hi, I am trying to st up a workflow that creates tasks based on a property selection, For example, If X person selects a property, I would get an specific task. So each property would be tied to a task, however, I am trying to set this up as read more
0 upvote
1 Reply
Accepted Solution
Hall of Famer | Partner
May 11, 2022 21:25
Hi @MSuarez6 , If you want something to happen repeatedly, this is always managed through the (re-)enrollment criteria. If/then branches are more
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