AI is revolutionising the world of CX. By using AI to fuel productivity, CX teams have an unprecedented opportunity to impress, retain, and build relationships with customers like never before. The key is to find the right mix of tech tools and AI read more
Hey Community,
Did you know that customer service playbooks can improve your customer experience and create a world-class team of support agents?
A customer service playbook is a document used to outline best practices and g read more
Hey Community,
Did you know that Service Hub Professional recently introduced three new features :
Playbooks
Call transcription and Coaching
Inbound calling.
Building a customer service department takes time, dedicatio read more