I need a way to send Company Update Emails to all contacts without assigning them to be a marketing contact. As the infomation in the email wouldnt be classed as marketing. Eg. The emails would be Price Increases, Important Warranty Updates. H read more

Hi all, No similar post found yet. This one is a tricky one for me: Our customer service reps like to send out an automated e-mail when they speak to an existing customer and change their data. From address, to IBAN numbers to changes in cus read more

Hi there, I was wondering if there is a way to BCC staff members into our automated NPS survey emails (are these considered marketing emails?) that trigger after certain criteria are met for new customers. We have noticed some customers are read more

Can anyone tell me why I am getting multiple notifications from the same email? Hubspot keeps notifing me that my recipient had opened the email that I sent him. This may happen 4 or 5 times for each individual email. Does this mean that the person read more

Hi, I'd like to explore the potential to send an NPS survey 4 days after someone has successfully submitted a HubSpot form. Currently I can only find that an NPS survey must be created within Service, and an enrollment criteria must be chosen bu read more

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m read more

I may be missing something totally here, but I want to use the email functionality to build automated customer service emails for current under contract clients when certain activity is initiated against a specific deal. service. However read more