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Tips, Tricks & Best Practices

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JByrne2 en Agosto 22, 2022

Contacts with multiple associated tickets

Hi, I would like to create a list to identify contacts with multiple associated support tickets. This seems to only be available for multiple associated deals. Any help or advice would be appreciated.

Responder Lists Tickets

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Accepted Solution

karstenkoehler

Miembro del salón de la fama | Partner

Agosto 22, 2022 06:13

Hi @JByrne2 , This is possible but it requires a Professional subscription. It can be done using a calculation property. If you haven't ...Leer más

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CGoodwinOlsen en Abril 25, 2022

How to send an email update to many tickets

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m Leer más

Responder Admin best practices Contacts Conversations Enterprise How-To Lists Marketing Email Quick Tutorial Service Tickets Workflows

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2 Respuestas

Accepted Solution

Jnix284

Miembro estimable | Partner nivel Elite

May 10, 2022 09:39

Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...Leer más

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