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Tips, Tricks & Best Practices

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Solved

JByrne2 on August 22, 2022

Contacts with multiple associated tickets

Hi, I would like to create a list to identify contacts with multiple associated support tickets. This seems to only be available for multiple associated deals. Any help or advice would be appreciated.

Reply Lists Tickets

1 upvote

2 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

August 22, 2022 06:13

Hi @JByrne2 , This is possible but it requires a Professional subscription. It can be done using a calculation property. If you haven't ...read more

Solved

CGoodwinOlsen on April 25, 2022

How to send an email update to many tickets

We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m read more

Reply Admin best practices Contacts Conversations Enterprise How-To Lists Marketing Email Quick Tutorial Service Tickets Workflows

1 upvote

2 Replies

Accepted solution

Jnix284

Hall of Famer

May 10, 2022 09:39

Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...read more

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