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kvonloesecke on June 02, 2022
Hey Community, Have you ever ended a phone call with a customer and tried to remember the issue they described to you? Or maybe are wondering if you could have used a better soundbite? Or perhaps you’re trying to make sense of your case not read more
Community Manager
June 03, 2022 02:33
Thank you for your comment @Mike_Eastwood ! I wish you a successful and exiciting June! 🙂
kvonloesecke on May 26, 2022
Hey Community, Did you know that customer service playbooks can improve your customer experience and create a world-class team of support agents? A customer service playbook is a document used to outline best practices and g read more
Community Manager
June 06, 2022 07:19
That's a great example, @Mike_Eastwood ! I'm glad to hear that you'll be able to replace the PDF with the playbook 🙂 Cheers, Kristen
Solved
MDickens on January 12, 2022
Hi, I was wondering if there are any standard procedures and/or template e-mails that can be used when a customer has raised an issue but has stopped responding to communication? Also when would you close these tickets? Any help / advice would be read more
Accepted Solution
Hall of Famer | Partner
January 12, 2022 04:21
Hi @MDickens , The first thing I'd check is your average time to close. This will give you a benchmark for how long tickets are usually open –...read more
Solved
HLevin69 on June 06, 2021
Hi, We chose Hubspot free version as we are just starting up. HS appears amazing but we're having challenges in setting up. We have 30 Services/Products that we'd like to add as a "checklist property" in Companies Contacts Properties. Can anyone read more
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Accepted Solution
Hall of Famer | Partner
June 06, 2021 21:05
Hi @HLevin69 , I recorded a short step by step video here . Let me know if you have any follow-up questions!
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