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Tips, Tricks & Best Practices

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Solved

BrendonTW on March 20, 2024

Equally distribute NPS survey workflow across customers 2-4 times per year

Hey all. I am needing help brainstorming some ways to trigger NPS surveys to go out every 90-120 days for customers. I am not really sure how to trigger this. The issue is that our customers sign up mostly in Q1, and business is quite seasonal. read more

Reply Feedback Surveys Workflows

0 upvote

3 Replies

Accepted Solution

BrendonTW

Contributor

April 22, 2024 18:36

Ok, I figured it out. I have a workflow that runs that automatically assigns a random number between 1 and 90 to each customer who meet the criteria....read more

Solved

LFiedler on June 09, 2022

Ability to add surveys to workflows

It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should hav read more

Reply Feedback Surveys Service

15 upvotes

6 Replies

Accepted Solution

karstenkoehler

Hall of Famer | Partner

June 10, 2022 01:01

Hi @LFiedler , This is currently not possible but has been requested by other users already: Trigger Custom Survey through workflow I...read more

Solved

NVolcoka on April 14, 2021

Translate feedback surveys into different language

Hi, Is it possible somehow translate NPS or CES surveys into any other language not available in the language dropdown? We need to have surveys in Latvian, Estonia, Lithuanian and Russian languages. Russian language is available in the dropdow read more

Reply Feedback Surveys

2 upvotes

1 Reply

Accepted Solution