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Tips, Tricks & Best Practices

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MPalmer6 on January 16, 2025

Selecting the feedback/happy faces within the Survey emails

Hi All Does anyone know if it is possible to add the survey questions eg the happy/neutral and unhappy faces/Recommendation select to the main text of the email and have it submit from there? As currently the template only offers the option read more

Reply Feedback Surveys Service

1 upvote

2 Replies

MPalmer6

Contributor

January 20, 2025 05:41

Hi Kennedy Thank you for your reply, I will take a look at these 🙂 Thanks again Matt

Solved

JMesquita0 on May 16, 2024

Change URL

Hello everyone. I have chenged my URL on my landing page from https://m-144651943.hubspotpagebuilder.eu/demove to demove.pt. Now i cant access the landing page. How can I make the old one zork again? It doesnt allow me to change. Thank you everyo read more

Reply Feedback Surveys

0 upvote

2 Replies

Accepted solution

RSchweighart

Top Contributor | Gold Partner

June 13, 2024 16:53

Great suggestions @PamCotton ! The only other thing I have to add is a link to the HubSpot help article on redirects: https://knowledge.hubspot.com...read more

Solved

RSwitonski on May 01, 2024

BCC staff into NPS emails

Hi there, I was wondering if there is a way to BCC staff members into our automated NPS survey emails (are these considered marketing emails?) that trigger after certain criteria are met for new customers. We have noticed some customers are read more

Reply Feedback Surveys Marketing Email

0 upvote

2 Replies

Accepted solution

LouiseHare

Top Contributor | Partner

May 01, 2024 07:02

Hi @RSwitonski , It's not possible to BCC users on an automated email, unfortunately. Have you looked into why some of the contacts are...read more

Solved

BrendonTW on March 20, 2024

Equally distribute NPS survey workflow across customers 2-4 times per year

Hey all. I am needing help brainstorming some ways to trigger NPS surveys to go out every 90-120 days for customers. I am not really sure how to trigger this. The issue is that our customers sign up mostly in Q1, and business is quite seasonal. read more

Reply Feedback Surveys Workflows

0 upvote

3 Replies

Accepted solution

BrendonTW

Contributor

April 22, 2024 18:36

Ok, I figured it out. I have a workflow that runs that automatically assigns a random number between 1 and 90 to each customer who meet the criteria....read more

Solved

LFiedler on June 09, 2022

Ability to add surveys to workflows

It would be nice to have the ability to send a survey within a workflow. For example, create an if/then branch on if a contact attended a webinar. If yes, then it sends a survey asking for feedback, if not, then no survey is sent. Surveys should hav read more

Reply Feedback Surveys Service

23 upvotes

6 Replies

Accepted solution

karstenkoehler

Hall of Famer | Partner

June 10, 2022 01:01

Hi @LFiedler , This is currently not possible but has been requested by other users already: Trigger Custom Survey through workflow I...read more

Solved

NVolcoka on April 14, 2021

Translate feedback surveys into different language

Hi, Is it possible somehow translate NPS or CES surveys into any other language not available in the language dropdown? We need to have surveys in Latvian, Estonia, Lithuanian and Russian languages. Russian language is available in the dropdow read more

Reply Feedback Surveys

3 upvotes

1 Reply

Accepted solution