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JoseGLS on June 06, 2023

Automatically create a ticket when replying to an old email thread

Hi, We have an inbox connected that will create a Ticket when a contact sends us an email. It works except when a contact replies to an old email thread (before the inbox was connected). In that case, the inbox workflow won't create a ticket but read more

Reply Contacts Developer tools Email Workflows

2 upvotes

6 Replies

Accepted solution

HFisher7

Guide | Elite Partner

June 07, 2023 06:28

@JoseGLS - You could create a custom calculation contact property 'Number of associated tickets' that sums up the number of ticket records associat...read more

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