Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their 続きを読む
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...続きを読む
Hi everyone, is there a way I can create or configure my channel in Service Hub? so I can handle the complete conversation (create, update, close...). I have a chatbot on my platform and I want to use Hubspot inbox only when I need it such as a cust 続きを読む
Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. 続きを読む
@STrudeau so interesting! Thanks for the tag @kvlschaefer . Like @Jnix284 I started in the home space back in the beginning of my marketing - at...続きを読む
In most email tools and the internet in general, you can use quotations or other tricks to narrow down search results. Hubspot's search function within inboxes seems virtually unable relative to something like gmail when you're trying to find an 続きを読む
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m 続きを読む
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...続きを読む
Hi, I'm trying to pull a report where we see the repartation of time chat starts during the day (8AM, 9AM, etc...) It doesn't seem possible to record the exact time as a property? Any way to do such report? Thanks David
Hi @dmattauch , HubSpot stores this information but does not make it available within the reporting tool. You can however access it via exportin...続きを読む
Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da 続きを読む
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...続きを読む
When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such 続きを読む
👋 Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base . I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats. 続きを読む
When using the Book a meeting bot action , the bot will ask the visitor a few questions to help facilitate a meeting booking. However, meetings links with custom form fields cannot collect answers from customer responses through the chat 続きを読む
Unfortunately still neither of these workarounds are whole solutions. Approach 1 means that neither of the optional field captures will get asked...続きを読む