Tips, Tricks & Best Practices

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解決済み
MSuarez6 1月 25日, 2024
Hello, I want to understand if the average time to close conversations report only counts emails received directly into hubspot or sent emails? Situation 1: We have a general inbox that our team works from but sometimes they have to use their 続きを読む
0 いいね!
1 コメント
Accepted Solution
名誉エキスパート | Platinum Partner
1月 25日, 2024 08:00
Hi @MSuarez6 , Situation 1: I'm not 100% sure on this but I would say no, that email conversation in which the inbox was CC'd would not count ...続きを読む
RKumar29 8月 01日, 2023
But how do we disable it altogether? We dont want our support inbox getting these email notifications
0 いいね!
1 コメント
コミュニティーマネージャー
8月 02日, 2023 04:55
Hi @RKumar29 , Thanks for reaching out to the Community! Every user who has been given access to a Conversations Inbox will have their o...続きを読む
解決済み
JBrownless4 6月 05日, 2023
Hey So, I'm building my first Bot. I've asked the custoemr for thier name, how do I then add that to the flow there after so that I can make the converstaion personalised?
0 いいね!
4 コメント
Accepted Solution
名誉エキスパート | Solutions Partner
6月 05日, 2023 11:07
No problem! And yes — you will definitely want to have the contact created first. I usually collect email address in the first chatbot question since...続きを読む
IanCastaneda 2月 22日, 2023
Hi everyone, is there a way I can create or configure my channel in Service Hub? so I can handle the complete conversation (create, update, close...). I have a chatbot on my platform and I want to use Hubspot inbox only when I need it such as a cust 続きを読む
0 いいね!
3 コメント
メンバー
2月 27日, 2023 14:28
Hi, @kvlschaefer I'm referring to having my own inbox channel (my chatbot service) as my platform is already integrated with Whatsapp, Messeng...続きを読む
解決済み
STrudeau 2月 08日, 2023
Hubspot chat is only 2 ways (at the moment at least), do you know any integrations that would allow to have more than 2 people within the same chat conversation? I know Twillio and Zendesk Sunshine can do it but there's no integration with Hubspot. 続きを読む
1 いいね!
3 コメント
Accepted Solution
最優秀メンバー | Elite Partner
2月 09日, 2023 16:29
@STrudeau so interesting! Thanks for the tag @kvlschaefer . Like @Jnix284 I started in the home space back in the beginning of my marketing - at...続きを読む
解決済み
drafeedie 1月 06日, 2023
In most email tools and the internet in general, you can use quotations or other tricks to narrow down search results. Hubspot's search function within inboxes seems virtually unable relative to something like gmail when you're trying to find an 続きを読む
1 いいね!
1 コメント
Accepted Solution
最優秀メンバー | Diamond Partner
1月 08日, 2023 17:02
Hi @drafeedie I have also found the inbox search to be somewhat frustrating because it can show very broad results. One thing I recommend is ...続きを読む
解決済み
CGoodwinOlsen 4月 25日, 2022
We are looking for advice regarding best practice for handling tickets where the topic/issue, and therefore resolution, is common for multiple customers. Use case : an issue with out product occurs which impacts many or even all customers, so m 続きを読む
Accepted Solution
最優秀メンバー | Diamond Partner
5月 10日, 2022 09:39
Hi @CGoodwinOlsen , You are correct that using marketing email based off of a list would not associate back to the ticket, nor would replies go...続きを読む
解決済み
dmattauch 3月 18日, 2022
Hi, I'm trying to pull a report where we see the repartation of time chat starts during the day (8AM, 9AM, etc...) It doesn't seem possible to record the exact time as a property? Any way to do such report? Thanks David
0 いいね!
2 コメント
Accepted Solution
殿堂入り | Solutions Partner
3月 19日, 2022 02:45
Hi @dmattauch , HubSpot stores this information but does not make it available within the reporting tool. You can however access it via exportin...続きを読む
BryceChee 9月 07日, 2021
Hiya passionate Hubspot peeps! I'm building out some of our support systems and processes in Hubspot from scratch so I wanted to check in with the community if there are best practices to operating in Service Hub? I'm aware of: - Setting da 続きを読む
0 いいね!
1 コメント
ガイド役 | Diamond Partner
9月 07日, 2021 06:24
Hi @BryceChee , Apart from managing your ticket system through HubSpot, you can create a Knowledge base for your website visitors and also an inte...続きを読む
解決済み
1stClaas 4月 21日, 2021
When having trouble with hubspot, I can contact hubspot support which works superb with chosing a chat when available or creating a ticket. I would end up on a page where I can see all tickets created + the communication. Is it possible to have such 続きを読む
Accepted Solution
コミュニティーマネージャー
4月 22日, 2021 06:01
Hi @1stClaas Thank you for reaching out. This is not possible at the moment, however, I've found this integration that seems to mak...続きを読む
JuliaMongeau 10月 13日, 2020
👋 Hi there, HubSpot Community! I'm Julia, a technical writer for the HubSpot Knowledge Base . I help curate content for our Sales Hub and Conversations tools. I want to share a tip about a cool feature that you can use with your live chats. 続きを読む
11 いいね!
0 コメント
treinken 6月 17日, 2019
When using the Book a meeting bot action , the bot will ask the visitor a few questions to help facilitate a meeting booking. However, meetings links with custom form fields cannot collect answers from customer responses through the chat 続きを読む
4 いいね!
7 コメント
投稿者
2月 02日, 2021 00:53
Unfortunately still neither of these workarounds are whole solutions. Approach 1 means that neither of the optional field captures will get asked...続きを読む
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